Reply To: USB sharing failed

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#3718
Avataradp
Participant

Hello,

The USB redirecting should work on every system that has the capability of handling such devices. If your VPS host is, then we’d like to gather some more info about the issue. Firstly – are the Windows machines the same in both (working and not working) cases? Secondly – could you specify what you mean by “failed to connect”? Is the NoMachine GUI showing an error, or the device connects successfully, but is not shown on the remote system? And finally – could you please send us a set of logs following “How to gather node logs” and “How to gather client side logs” instructions from this article: https://www.nomachine.com/AR07K00677 ? An output of the following command would also be helpful:

cat /var/log/system.log | grep usb

Logs and output may be attached to log post or, if they are too long, sent to issues[at]nomachine[dot]com

Thanks.