Reply To: Your subscription doesn’t match the NoMachine server product installed

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#5706
AvatarHaven
Contributor

hello omsi,
Attached logs show issue with NoMachine license but not on machine that you are trying to connect to, but on local host.

You can verify this issue by executing:
nxserver.exe –subscription
nxserver.exe –version

If you need some help with finding the reason of that issue send us logs from local machine. Please follow the instructions here:
https://www.nomachine.com/AR07K00677
Send them to issues[at]nomachine[dot]com

About the issue with connecting to remote machine:
NoMachine nxplayer failed to connect to ’5.9.39.150′ and returns error: Connection timed out. It could be due to issue with accessing port 4000 on that machine. In this case you should check router configuration if port 4000 is forwarded to the proper machine.