Authentication failed – Mac using AD username/password

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  • #15265
    Avatarantonioking
    Participant

    When trying to connect to my Mac I am entering my domain username and password into NoMachine client.

    I get an error “Authentication failed, please try again”

    I am 100% certain the credentials are correct. I have tried typing the username in various formats…

    username

    domain\username

    username@domain

     

    None work.  am able to authenticate using credentials of a local administrator account on the Mac. Why won’t domain credentials work?

    #15288
    AvatarCato
    Contributor

    Hello antonioking,

    Please follow these instructions to help us understand your issue:

    1. Open terminal on your Mac OS X host on some other non-root account. Check if ‘su <problematic_user_name>’ command
    works correctly.

    2. Recreate the issue, and collect sever-side logs from Mac host according to

    https://www.nomachine.com/DT07M00098#2

    In terminal, from root account run: ‘grep nxexec /var/log/system.log > nxexec.log’.
    Send NoMachine server logs and nxexec.log file to forum[at]nomachine[dot]com.

    #15324
    Avatarantonioking
    Participant

    Hi Cato

    Thanks for responding, and apologies for the tardy response.

    I’m not familiar with the “su” command. However, when I ran it with “the problematic user” I was prompted to enter a password. So I am assuming the command is working as expected?

    In regards to point 2. Where do I find the Server logs or nxexec.log?

    #15325
    Avatarantonioking
    Participant

    Hello,

    I’m following the instructions on the link you posted, however, the instructions appear incomplete or incorrect.

    At point 3.1 it asks to compress the log folder by right or ctrl clicking the folder and clicking”Create Archive”. I do not have this menu option.

    The alternative is to run a command. The first line:

    $ cd /Library/Application Support/NoMachine/var/” generates an error “command not found”

     

    Thanks

    #15809
    AvatarCato
    Contributor

    Hello antonioking,

    Command ‘su <user_name>’ should result in changing current user with the one passed to command. If it’s not possible for you to authenticate using this command, it’s likely that authentication issue is unrelated
    to NoMachine.

    This command: ‘grep nxexec /var/log/system.log > nxexec.log’ will generate nxexec.log file in current directory.
    You can create archive of your log files by running from terminal (as root):

    tar -zcf mac_os_server.tar.gz /Library/Application Support/NoMachine/var/log’

    This should generate mac_os_server.tar.gz in current directory.

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