Authentication failing when unlocking to change server preferences

Forums / NoMachine for Mac / Authentication failing when unlocking to change server preferences

Viewing 9 posts - 16 through 24 (of 24 total)
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  • #29519
    Avatardavidnbmd
    Participant

    Hi,

    Yes.

    -r-sr-xr-x 1 root wheel 278560 16 Jun 18:55 nxexec

    #29521
    AvatarBritgirl
    Keymaster

    From the second set of logs that we received, there were some folders missing. It would be necessary to see these.
    Please check ~/.nx directory whether there are folders which start with  “S-“.

    You will need admin rights to be able to see these.

    Also check whether there are files which have the prefix ‘nxplayer_’ in these folders-
    ~/Library/Logs/DiagnosticReports/
    /Library/Logs/DiagnosticReports/

    Send these via email or attach them here.

    #29525
    AvatartUdspaGe
    Participant

    Thanks Cato!

    #29532
    Avatardavidnbmd
    Participant

    Hi,

    No “S-” folders in my ~/.nx directory, only the below:

    F-M-ITMBP0007-13001-39DD33E81B31DC325CA44533F88C6127
    M-ITMBP0007-13002-AA2E6400FF91C5162949913EC9F323B8
    R-localhost-1510-CBD647CD12955ADF37C7EA14537C3798
    R-localhost-26108-D4991D0870077B0DD08AF544ADB68988
    config
    temp

    And no “nxplayer_” logs in either ~/Library/Logs/DiagnosticReports/ or /Library/Logs/DiagnosticReports/.

    #29582
    AvatarTor
    Contributor

    Hi.
    Could you please execute the following steps and send here the outputs of the commands listed at points 5 and 6:

    1. Close any running Player
    2. Click “Show the service status” in the NoMachine tray menu
    3. Click “Changes disabled” in the bottom-right side of the status window
    4. Try to authenticate
    5. In Terminal execute the command ps -ef | grep nxplayer
    6. Still in Terminal execute the command ls -lR ~/.nx/R-*

    Thanks.

    #29584
    Avatardavidnbmd
    Participant
    davidn@ITMBP0007 ~ % ps -ef | grep nxplayer
        0 40001     1   0 10:45pm ??         0:00.09 /Applications/NoMachine.app/Contents/Frameworks/../MacOS/nxplayer --admindaemon /Users/davidn/.nx/R-localhost-28283-13F06DA269DB45B16D5D9740AB780C99 675 /Users/davidn/.nx/M-ITMBP0007-13002-AA2E6400FF91C5162949913EC9F323B8/options
    286995766 40010 40004   0 10:46pm ttys000    0:00.00 grep nxplayer
    
    davidn@ITMBP0007 ~ % ls -lR ~/.nx/R-*
    /Users/davidn/.nx/R-localhost-1510-CBD647CD12955ADF37C7EA14537C3798:
    total 16
    -rw-------  1 davidn  23636965  915  3 Sep 11:37 session
    -rw-------  1 davidn  23636965  121  3 Sep 11:37 settings
    
    /Users/davidn/.nx/R-localhost-26108-D4991D0870077B0DD08AF544ADB68988:
    total 16
    -rw-------  1 root  23636965  121  3 Sep 10:05 options
    -rw-------  1 root  23636965   95  3 Sep 10:05 session
    
    /Users/davidn/.nx/R-localhost-28283-13F06DA269DB45B16D5D9740AB780C99:
    total 16
    -rw-------  1 root  23636965  121 23 Sep 22:45 options
    -rw-------  1 root  23636965   95 23 Sep 22:45 session
    #29639
    AvatarTor
    Contributor

    The last output was helpful, now we can say why the authentication is getting ignored, but the reason why this happens is still unclear. Could you run this command and send the output to our e-mail address (it’s a bit verbose):

    ps ax -eww -o pid,ppid,user,uid,ruser,ruid,svuid,gid,rgid,svgid,args | grep nx

    Thanks.

    #29735
    AvatarBritgirl
    Keymaster

    I confirm that we have received the output. Thanks.

    #29947
    AvatarBritgirl
    Keymaster

    You would need to execute the same command as sudo 🙂

    sudo ps ax -eww -o
    pid,ppid,user,uid,ruser,ruid,svuid,gid,rgid,svgid,args | grep nx

    Send the output as you did before. Thanks!

Viewing 9 posts - 16 through 24 (of 24 total)

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