Auto update fails at authentication step on Kubuntu 21.04

Forums / NoMachine for Linux / Auto update fails at authentication step on Kubuntu 21.04

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  • #38513
    dlparker
    Participant

    On  Kubuntu 21.04, on framework laptop. Both client and server run fine on the machine, but auto update always fails at authentication step.

    I tried uninstalling and installing again, no change in the problem.

    Note that I have two other linux laptops running the same OS that do not have this problem.

    After reviewing a similar thread https://forums.nomachine.com/topic/update-cannot-recognize-administrative-password I followed the link there to instructions on how to collect logs, but those instructions do not match the installed structure on my machine. The link was to https://knowledgebase.nomachine.com/DT11R00181#1.1 but that details a different config file structure, and the specified settings are unavailable in the config files I do have.

    I would be happy to help you debug this, so please let me know what I should do to provide more info.

    #38586
    hawk
    Contributor

    Hello, we are not able to reproduce the problem. To investigate this we need software update logs.

    To collect logs fom software update you need to enable “Don’t delete logs on exit” in “Player Preferences” -> “Privacy” and then he need to try reproduce the error, if error will reproduce we need logs from /Users/<user>/.nx directory.

    To properly collect those logs you can take a look on this article https://www.nomachine.com/DT04M00076#6

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