Big Sur client displaying blank and upside-down

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  • #34463
    AvatarUltric
    Participant

    Howdy, I’ve read a couple topics on this other folks have posted, but their solution did not work for me. I’m attempting to connect to my OSX Big Sur machine from my Windows 10 machine and it perpetually displays a blank login screen with only the menu bar visible, only it’s flipped and at the bottom. If I click around, the menu bar will update and display the names of various apps I’m clicking on (upside-down of course), but I cannot see anything.

    I already went through the processes to provide NoMachine with the proper permissions, the problem persists. I appreciate any help provided.

    #34478
    AvatarCarin
    Participant

    Hi Ultric,

    In order for us to investigate, can you please send us server-side logs with debug enabled? We will need you to enable debug, restart nxserver and then reproduce the issue and collect the logs.

    You can see the following article for guidance: https://www.nomachine.com/DT11R00181&dn=logs#1.4.

    Please send them directly to us via email to forum[at]nomachine[dot]com and we will take a look. Please use the title of this topic as the subject of your email. Thanks!

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