Black screen

Forums / NoMachine for Linux / Black screen

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #42126
    atvi
    Participant

    Hello

    I’ve tried googling around and trying things to no avail. I get a black screen and mouse access when I log in. At first it did not work with a Dummy HDMI plug and worked with a monitor but now it works with neither. Server is Ubuntu 22.04 and I am trying to access from a Windows 11 machine.

    I tried the suggestions I found here and they didn’t work.

    https://kb.nomachine.com/AR03P00973

    I will send logs along with the link to this post as soon as it is posted.

    #42141
    katpan
    Participant

    Hello,

    In order to investigate, we need the logs from server side.

    More info on how to collect logs here in this article: https://kb.nomachine.com/AR10K00697

    Can you please send them by email to forum[at]nomachine[dot]com, making sure to reference the topic as the subject of the email?

    #42193
    Britgirl
    Participant

    Logs are from the Player side only which don’t show the cause of the black screen which is server side 🙂

    Can you tell us the desktop environment you are connecting to on the Ubuntu machine? Can you try to execute point 3 again of the article that you consulted (stop gdm and restarting the nxserver).

    Failing that, we will need the logs from the server side as katpan requested. Logs for version 8 can be extracted using the instructions here:

    https://kb.nomachine.com/DT07S00243

Viewing 3 posts - 1 through 3 (of 3 total)

You must be logged in to reply to this topic.