Black screen after connecting

Forums / NoMachine for Linux / Black screen after connecting

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #6939
    pberg
    Participant

    Hi,

    I installed NoMachine 4.5.0_1 on my Ubuntu running XFCE as WM. And I installed the same NoMachine software on another Ubuntu.

    I established a VPN-connection and tried to connect. The connection seems successful but I get only a black screen. I found no error in the logs. What could be the reason for this problem?

    Best regards

    Thomas

     

    #6952
    Bilbotine
    Keymaster

    Hi Thomas,

    Could you please send us a full set of logs to forum[at]nomachine[dot]com (making sure you reference this topic) ?

    If needed, the procedure to follow is explained in the article “How to gather debug logs for support requests” (https://www.nomachine.com/AR07K00677)

    #8140
    Britgirl
    Keymaster

    Hi, the post is now closed so what I suggest you do is update to the latest version to see whether the black screen issue still occurs. If it does, I will open a new post. Thanks.

Viewing 3 posts - 1 through 3 (of 3 total)

Closed because the user did not provide further feedback. Please notify us if you confirm that it is resolved or open a new topic if you have the same problem.