November 10, 2020 at 09:50 #30275
I have been using the free version of NoMachine (6.11.2) on my Windows PC (Windows 7) to connect to a remote Linux machine (running CentOS 7 with GNOME). Since rebooting the remote machine I can log into it using ssh, however, when I use NoMachine to log in I simply get a black screen. I have tried uninstalling and reinstalling NoMachine (including the newest version – 6.12.3), but after all the initial NoMachine set up prompts I still just get a black screen. I have attached the logs, if that is helpful. Any help is appreciated.
Attachments:November 11, 2020 at 15:50 #30309fra81Moderator
do you mean that you weren’t getting a black screen before the reboot? Is the server a headless machine?
Server side logs look clean. Can you send also client side logs? Instructions in https://www.nomachine.com/DT10O00163#2.November 16, 2020 at 12:39 #30372
Yes, that is correct. The server is not a headless machine.
Please find attached the client side logs as per your download instructions.
Many thanks, Elizabeth
Attachments:November 17, 2020 at 12:29 #30411fra81Moderator
Unfortunately relevant logs are missing. Please select the ‘Don’t delete log files on exit’ checkbox as per instructions. Alternatively, you can gather logs before closing the player window, and even better if you could gather again also the server side logs (while the session is still running), so that we will have matching client-server logs. Thanks for cooperation!December 2, 2020 at 09:21 #30603January 18, 2021 at 15:24 #31336BritgirlKeymaster
Hi, the player logs were not included. Are you sure you ticked the box “Don’t delete logs files on exit’ as outlined here? – https://www.nomachine.com/DT10O00163#2
Provided that checkbox is ticked, logs will be saved on the connecting client of the affected session.
We’ve also released version 7 since this topic started, so it would be wise to update to that on both the client and server and try and reproduce.January 19, 2021 at 13:33 #31343
Yes, I followed those directions exactly. I have since rebuilt the computer and NoMachine works fine now.
Thanks for the reply.January 19, 2021 at 13:44 #31354CarinParticipant
thank you for letting us know. Glad the issue is solved.
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