Black screen when logging into remote machine

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  • #30275
    Avatarelizabeth.h
    Participant

    Hi there!

    I have been using the free version of NoMachine (6.11.2) on my Windows PC (Windows 7) to connect to a remote Linux machine (running CentOS 7 with GNOME). Since rebooting the remote machine I can log into it using ssh, however, when I use NoMachine to log in I simply get a black screen. I have tried uninstalling and reinstalling NoMachine (including the newest version – 6.12.3), but after all the initial NoMachine set up prompts I still just get a black screen. I have attached the logs, if that is helpful. Any help is appreciated.

    Many thanks,

    Elizabeth

    #30309
    Avatarfra81
    Moderator

    Hi Elizabeth,

    do you mean that you weren’t getting a black screen before the reboot? Is the server a headless machine?

    Server side logs look clean. Can you send also client side logs? Instructions in https://www.nomachine.com/DT10O00163#2.

    #30372
    Avatarelizabeth.h
    Participant

    Yes, that is correct. The server is not a headless machine.

    Please find attached the client side logs as per your download instructions.

    Many thanks, Elizabeth

    Attachments:
    #30411
    Avatarfra81
    Moderator

    Unfortunately relevant logs are missing. Please select the ‘Don’t delete log files on exit’ checkbox as per instructions. Alternatively, you can gather logs before closing the player window, and even better if you could gather again also the server side logs (while the session is still running), so that we will have matching client-server logs. Thanks for cooperation!

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