Blank physical screen feature not working

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  • #25362
    Avatarhamsik7
    Participant

    Dear Community,

    I have installed NoMachine on 2 Windows 10 machines, I have enabled the ‘Blank the physical screen when somebody connects’ feature as well as the ‘Lock the physical screen on disconnect’ . However when i remote to either machines the screen is visible and everyone can see what i type and do ! but when i disconnect the 2nd feature works as expected (the screen locks itself).

    I have tried it on an Ubuntu machine and it did work the screen was black and it didn’t turn on.

    Is this a bug ? or a Windows issue ? if not how can i fix this ?

    Thank you !

    #25375
    AvatarBritgirl
    Keymaster

    There is a Trouble Report currently open specifically for Windows 10, update 1903. What specific version of Win10 do you have installed?

    https://www.nomachine.com/TR05Q09310

    #25386
    Avatarhamsik7
    Participant

    @britgirl Yes I do have a Win 10 version 1903 unfortunately; I see that no reply from machine re this problem; it s been a while there.

    #25421
    AvatarBritgirl
    Keymaster

    We are investigating a specific issue related to the dual monitor set ups.

    The TR I referenced above was specifically for single monitor set ups and we have verified that it by updating Windows to the lastest (1909) the issue disappears, so we have closed it.

    #25422
    Avatarhamsik7
    Participant

    @Britgirl is there a TR for the dual monitor set up ?

    #25457
    Avatarbuck2202
    Participant

    I’m also seeing this issue on release 1909 when more than one monitor is active. Input from the physical mouse and keyboard are properly blocked, but none of the displays are blanked.

    I found thisĀ https://www.nomachine.com/TR10Q09447, but I don’t totally follow its wording. None of my three displays are blanked; I’m not sure if the TR is implying that it should function properly on the primary display.

    #25463
    AvatarBritgirl
    Keymaster

    The TR has just been updated. Apologies for the confusion.

    I confirm that screen blanking doesn’t work when remoting in to a Win 10 (update 1909) with two or more monitors.

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