Can I have a user give me access without the user knowing their IP or computer?

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  • #37931
    akaHarry
    Participant

    Does NoMachine offer a feature where I can have the user go to a website and I can give them a “key” so I can remote into their computer (kinda like Bomgar aka BeyordTrust does)

    The user has internet access but they can not seem to get their correct IP or computer name

    Thank you

    #37974
    Britgirl
    Keymaster

    Can I have a user give me access without the user knowing their IP or computer?

     

    At the moment, in order to connect to a remote desktop with NoMachine, you need to know the IP hostname/address of that host.

    Connecting without knowing the IP address will be possible when we release the following functionality, NoMachine Network, which is planned for version 9. You can read more about what it will offer here: https://knowledgebase.nomachine.com/FR07J02731.

    The user has internet access but they can not seem to get their correct IP or computer name

    Have you tried NoMachine and not been able to connect?

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