Can no longer connect

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  • #30000
    Avatarscrewyluie
    Participant

    At first I was getting a white screen. Now I’m getting connection reset by peer and input/output errors when connecting.

    Tried turning off udp. tried installing a newer version of NoMachine on the client and server.

     

    remote server is Ubuntu 18

    client is Windows 10

     

    I’m not sure what log files you’ll want but I’ll attach a couple… actually just the one from the client. the one on the server is just the same thing over and over again so I’ll paste it.

    1975 6596 16:23:21 491.119 HostWmRunningHelper: WARNING! Failed to open display ':1024'.
    Info: Connection from 154.21.20.138 port 19291 closed on Wed Oct 21 16:23:27 2020.
    Info: Handler with pid 6538 terminated on Wed Oct 21 16:23:27 2020.
    Info: Handler started with pid 6794 on Wed Oct 21 16:23:28 2020.
    Info: Handling connection from 154.21.20.138 port 19348 on Wed Oct 21 16:23:28 2020.
    No protocol specified
    No protocol specified
    1975 6848 16:23:29 247.899 HostWmRunningHelper: WARNING! Failed to open display ':1024'.
    Info: Connection from 154.21.20.138 port 19348 closed on Wed Oct 21 16:23:35 2020.
    Info: Handler with pid 6794 terminated on Wed Oct 21 16:23:35 2020.
    6794 6794 16:23:42 081.234 HostRead: WARNING! Descriptor FD#5 is invalid.

    #30042
    Avatarscrewyluie
    Participant

    still trying to fix things… now I’m getting this:

     

    73776 53368 09:11:52 759.954 Connection: Started connection at 0x05157820.

    Info: Connection to 107.150.47.194 port 4000 started at 09:11:52 827.954.

    73776 39584 09:11:53 145.954 Encryptor/Encryptor: WARNING! Destroying pending buffer with 89 bytes.

    73776 47348 09:11:53 418.954 ClientSession: A valid certificate for this server was found.

    73776 53368 09:11:53 880.955 ClientSession: Going to query the server for available services.

    73776 53368 09:11:54 093.953 ClientSession: Automatic reconnection procedure is looking for session with ID ‘F38C292011C6360CA03633D3FC7B51F7’.

    73776 53368 09:11:54 093.953 ClientSession: Lost session with ID ‘F38C292011C6360CA03633D3FC7B51F7’ could not be found, aborting reconnection.

    73776 53368 09:11:54 093.953 ClientSession: WARNING! Going to abort the automatic reconnection procedure.

    73776 53368 09:11:54 093.953 ClientSession: Session at 0x02f67e98 failed.

    73776 53368 09:11:54 093.953 ClientSession: Failing reason is ‘The connection with the server was lost.

     

    Error is 5: Input/output error.’.

     

    #30044
    Avatarscrewyluie
    Participant

    another update… takes forever to post on here because of waiting on moderation…

    3441 5577 11:57:21 060.866 HostWmRunningHelper: WARNING! Failed to open display ‘:1024’.
    Info: Connection from 154.21.20.155 port 11792 closed on Sun Oct 25 11:57:27 2020.
    Info: Handler with pid 5514 terminated on Sun Oct 25 11:57:27 2020.
    Info: Handler started with pid 5817 on Sun Oct 25 11:57:27 2020.
    Info: Handling connection from 154.21.20.155 port 11850 on Sun Oct 25 11:57:27 2020.
    No protocol specified
    No protocol specified
    3441 5906 11:57:28 804.924 HostWmRunningHelper: WARNING! Failed to open display ‘:1024’.
    Info: Connection from 154.21.20.155 port 11850 closed on Sun Oct 25 11:57:34 2020.
    Info: Handler with pid 5817 terminated on Sun Oct 25 11:57:34 2020.
    5817 5817 11:57:41 671.990 HostRead: WARNING! Descriptor FD#5 is invalid.

    #30055
    AvatarBritgirl
    Keymaster

    What desktop environment is it? It looks similar to this Wayland-related issue found on Arch:

    https://www.nomachine.com/TR10R09881

    #30061
    Avatarscrewyluie
    Participant

    ubuntu-gnome

    the only remote desktop software I can get to work at all is xrdp logging in with Xorg selected.

    #30082
    AvatarBritgirl
    Keymaster

    I suggest you to sign up to the Trouble Report using the ‘notify me’ which you can find if you follow the link I pasted earlier.

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