Cannot create the home directory for the nx user

Forums / NoMachine for Windows / Cannot create the home directory for the nx user

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  • #4220
    vicntc
    Participant

    I’ve been having problems connecting with NoMachine (Free) recently. When I first installed it, things went great. Then an automatic upgrade happened and I haven’t been able to connect since. When I start NoMachine, it shows the local address eg nx: 192.168.0.22 but no external address. I read in the forums that there was a problem with an earlier version so I uninstalled and redownloaded nomachine_4.2.26_7.exe.

    However, when I try to install, I get an error that says “Cannot create the home directory for the nx user.” When I click OK things seem to proceed okay but I’m back to square one (local address but no external address).

    Aas you can see from the attached screenshot, I have had at least one connection. Sadly, I have not been able to replicate that since the upgrade.Both machines running Windows 7 x64. Also tried connecting from Windows 7 x32 laptop to Windows 7 x64 Host.

    #4297
    vicntc
    Participant

    Thank you @Britgirl for moving this into it’s own thread. I have confirmed on my laptop (Win7 x32) that at the very least, the network configuration is correct (see attached).

    #4299
    vicntc
    Participant

    For what it’s worth, I can successfully connect to the same machine using TightVNC so I believe the router rules are configured correctly.

    Also, in looking at the Users folder, there are multiple NoMachine account folders that I cannot delete even after removing/uninstalling NoMachine.

    Attachments:
    #4306
    adp
    Participant

    Hello,

    Could you please install NoMachine on the problematic PC where the “Cannot create the home directory for the nx user.” problem exists and send us contents of:

    C:\ProgramData\NoMachine\var\log

    folder? Please compress it and if it’s too big to attach to forum post, send it to issues [at] nomachine [dot] com. If you already have our software installed on the machine and the problem occurred during the installation you don’t have to re-install it. Just send us the logs. Thank you.

Viewing 4 posts - 1 through 4 (of 4 total)

Closed because the user did not provide further feedback. Please notify us if you confirm that it is resolved or open a new topic if you have the same problem.