Cannot create the home directory for the nx user

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This topic contains 7 replies, has 3 voices, and was last updated by Avatar zaq 1 month, 1 week ago.

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  • #22746
    Avatar
    oussama abd
    Participant

    Hi All,

    I downloaded the latest version of NoMachine version 6.7.6,and i tried to install it. It gave me the following message:

    “cannot create the home directory for the nx user”

    i tried to start the server and to connect remotely to the desired computer with no success. so can you help me to solve this problem?

    please find attached the log file.

    Thank you.

    oussama@silexpro.com

    #22751
    Avatar
    Britgirl
    Keymaster

    What is the operating system and version on which you have installed NoMachine?

    #22752
    Avatar
    oussama abd
    Participant

    Windows 10, version 1803

    #22758
    Avatar
    Britgirl
    Keymaster

    Can you send us the install.log or update.log? Neither of these were in the log file you submitted. You can find them in ProgramData with the other log files, or if something went wrong with the installation you can find them here: C:\Users\%USERNAME%\AppData\Local\Temp\Setup Log…2019-06….txt.
    Thanks.

    #22763
    Avatar
    oussama abd
    Participant

    uploading the files again

    #22774
    Avatar
    zaq
    Contributor

    Hello oussama abd

    The problem happens during creating a profile of nx user – during the first login. The system error:

    ‘NtRights: ERROR! User login failed. Error is 1385.’

    During installation preexistence of user nx wasn’t detected.
    Also he doesn’t belong to domain/Active Directory.

    1. Do you have set up any restriction related to creating and login as
    a new user?

    2. Have you changed anything in Group Policy?

    3. Do you have enabled network logon?

    4. Are you able to create and login as a new user by standard Windows
    interface? If not it can be caused by a corrupted default profile.

    5. Do you use domain/Active Directory/LDAP users profiles?

    • This reply was modified 1 month, 3 weeks ago by Avatar zaq.
    • This reply was modified 1 month, 3 weeks ago by Avatar zaq.
    • This reply was modified 1 month, 3 weeks ago by Avatar Britgirl.
    #22789
    Avatar
    oussama abd
    Participant

    Hi Support,

    I solved it by reinstall Windows 10 + format, but please see my reply below:

    1. Do you have set up any restriction related to creating and login as
    a new user?

    It was not working before i put password to the admin. and i tried to put password to check if it will be solved

    2. Have you changed anything in Group Policy?

    No I didn’t change anything

    3. Do you have enabled network logon?

    What do you mean ?

    4. Are you able to create and login as a new user by standard Windows
    interface? If not it can be caused by a corrupted default profile.

    Didn’t get this also.

    5. Do you use domain/Active Directory/LDAP users profiles?

    No

     

    Please let me know the reasons that can cause this problem to avoid it in the next time, because i can reinstall windows each time.

    Regards,

    #22869
    Avatar
    zaq
    Contributor

    Hello,

    Most possible is that you had corrupted default user profile (point 4). When you have this issue you can create a new user
    account but you can’t log in:

    https://support.microsoft.com/en-us/help/947215/you-receive-a-the-user-profile-service-failed-the-logon-error-message

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