Can’t connect to Cloud server after 6.10.12 update

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  • #27423
    Avatartom5
    Participant

    Hello,

    I’ve updated our Cloud Server to 6.10.12, along with a Mac and Windows 10 Enterprise Client.  Neither no longer connect to the Cloud server by the desktop app.

    After clicking Connect to the Cloud Server, I’m asked for the credentials, which it accepts (it rejects false credentials).  It then just states ‘Connecting to…’ with the spinning beach ball until I close the window.  Once the Window 10 client stopped and said the connection to the server was lost.  At this point it allowed me to save some logs.  In the Session log, this is repeated:

    log4cplus:ERROR No appenders could be found for logger (AdSyncNamespace).

    log4cplus:ERROR Please initialize the log4cplus system properly.

    Qt: Untested Windows version 10.0 detected!

    Both the Cloud Server and Enterprise Client are running Windows 10 Pro 1903

    I can connect OK via the web browser from both the Mac and PC.

    I’ve tried reinstalling the Enterprise client on both computers, resetting preferences etc.

    Can anyone help?

    Many thanks,

    Tom

     

     

    #27440
    Avatartom5
    Participant

    Just to add:  Rolling back the Windows 10 Enterprise Client to v6.9 allowed me to connect to the Cloud Server again.

    #27483
    AvatarBritgirl
    Keymaster

    Tom5, can you send us the user/.nx from your Windows Enterprise Client? Then from the Cloud Server host, send us the var/log. Instructions are here: https://www.nomachine.com/AR10K00697.

    Then send everything to forum[at]nomachine[dot]com. Make sure you place the title of the topic in the subject. Thanks!

    #27522
    Avatartom5
    Participant

    Hi Britgirl,

    Thanks for the reply.  I’ve just emailed the requested log files.

    Tom

    #27608
    Avatarmw32
    Participant

    I’m having this problem too, can’t connect 6.10 clients to 6.9 cloud server, it just hangs. Had to revert all clients to 6.9 for now.

    Any updates on this?

    #27620
    Avatartom5
    Participant

    Hello mw32.  Not yet.  I’ll update here when I do.

    #27639
    AvatarBritgirl
    Keymaster

    This is a race condition due to network speed and server load. Closing the connection and trying to connect, even multiple times, can sometimes help.

    NoMachine client never stops showing the spinning wheel when connecting to a server
    https://www.nomachine.com/TR05R09688

    If you need a quick fix, try setting the ClientMenuConfiguration key in the server.cfg on the server to the default value, i.e. comment it out:

    #ClientMenuConfiguration all

    Such a change doesn’t require a restart of NoMachine server

    Does the fix help?

    #27652
    Avatarmw32
    Participant

    Thanks, that seems to have fixed it for now.

    However, I had hidden most of those options before within the server/node.cfg files on the workstations. Now they are showing up again on the client interface (recording, USB, devices). They are disabled/non-functional, but not hidden as before. Not sure if this is related or separate issue (or I’m remembering incorrectly ;o).

    #27674
    Avatarmw32
    Participant

    So with 6.9 we had this in the server.cfg for the Cloud Server and Workstations

    ClientMenuConfiguration welcome,input,display,display-mode,display-settings,connection,audio,audio-settings,mic,mic-settings,keyboard,clipboard

    When a client connect to the CS and then to WS, all others would be disabled (devices, USB, network, etc.)

    So when I commented that line out in the CS to get the 6.10 client to connect, not when someone connected to a WS through the CS, those options are enabled in the menu again (they don’t work because I have them disabled elsewhere in the config, but you can click into the menus).

    It seems really weird that the config on the CS is overruling the config on the WS for the client.

    It’s OK for now, just didn’t know if that’s a unknown bug or how its supposed to work.

    #27685
    Avatartom5
    Participant

    Hi Britgirl,

    Thanks for the quick reply.  That workaround has worked for us, and showing connected users in Cloud Server is more important to us than hiding menu items at this stage.

    6.10.12 seems to have broken disk sharing though.  I’ll create a new post about this.

    Thanks for your help!  Tom

    #27706
    AvatarBritgirl
    Keymaster

    Hello tom5 and mw32, please check for emails from our forums which include links to a patched package.

    #27707
    Avatartom5
    Participant

    Hi Britgirl,

    Thanks again for all of your efforts with this.  With that updated package, I can now connect to the cloud server and various menu items are hidden.  Tested OK on a Mac and PC client.  Wonderful.

    As mentioned, I’ll now see if this updated package has had a positive impact on the USB sharing and disk sharing posts I created.

    Tom

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