Can't connect to my PC, multiple errors in logs on server

Forums / NoMachine for Windows / Can't connect to my PC, multiple errors in logs on server

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  • #284
    Avatarfb39ca4
    Participant

    NX Connection Service Log

    11:47:48:684.259 NXSERVER-4.0.360[5232] ERROR: An error occurred while parsing session line: Parameter: [display][] cannot be empty
    11:47:54:133.684 NXSERVER-4.0.360[5232] ERROR: Cannot connect to node.
    11:47:54:151.381 NXSERVER-4.0.360[5232] ERROR: An error occurred while checking local session: 
    20:59:54:124.366 NXSERVER-4.0.360[3948] ERROR: timeout on session id '21BEED26CE74196304F66A62FB4EE94A': session was registered 33124sec. ago, but it is still in status: Starting
    16:07:27:464.892 NXSERVER-4.0.360[10416] ERROR: NoMachine web site at http://www.nomachine.com/
    16:07:27:464.925 NXSERVER-4.0.360[10416] ERROR: to acquire a valid subscription.
    16:07:59:485.401 NXSERVER-4.0.360[12720] WARNING: Cannot open: C:\Program Files (x86)\NoMachine/share/branding/server/branding.db No such file or directory
    16:07:59:485.477 NXSERVER-4.0.360[12720] ERROR: No subscription information found. Please visit the
    16:07:59:485.513 NXSERVER-4.0.360[12720] ERROR: NoMachine web site at http://www.nomachine.com/
    16:07:59:485.544 NXSERVER-4.0.360[12720] ERROR: to acquire a valid subscription.
    16:08:10:808.242 NXSERVER-4.0.360[15704] WARNING: Cannot open: C:\Program Files (x86)\NoMachine/share/branding/server/branding.db No such file or directory
    16:08:10:808.319 NXSERVER-4.0.360[15704] ERROR: No subscription information found. Please visit the
    16:08:10:808.355 NXSERVER-4.0.360[15704] ERROR: NoMachine web site at http://www.nomachine.com/
    16:08:10:808.415 NXSERVER-4.0.360[15704] ERROR: to acquire a valid subscription.
    16:08:23:839.166 NXSERVER-4.0.360[15428] WARNING: Cannot open: C:\Program Files (x86)\NoMachine/share/branding/server/branding.db No such file or directory16:08:23:839.446 NXSERVER-4.0.360[2516] ERROR: No subscription information found. Please visit the
    16:08:23:839.483 NXSERVER-4.0.360[2516] ERROR: NoMachine web site at http://www.nomachine.com/
    16:08:23:839.515 NXSERVER-4.0.360[2516] ERROR: to acquire a valid subscription.
    16:08:29:991.697 NXSERVER-4.0.360[11096] WARNING: Cannot open: C:\Program Files (x86)\NoMachine/share/branding/server/branding.db No such file or directory
    16:08:29:991.774 NXSERVER-4.0.360[11096] ERROR: No subscription information found. Please visit the
    16:08:29:991.810 NXSERVER-4.0.360[11096] ERROR: NoMachine web site at http://www.nomachine.com/
    16:08:29:991.843 NXSERVER-4.0.360[11096] ERROR: to acquire a valid subscription.
    16:09:30:888.203 NXSERVER-4.0.360[14488] WARNING: Cannot open: C:\Program Files (x86)\NoMachine/share/branding/server/branding.db No such file or directory
    16:09:30:888.276 NXSERVER-4.0.360[14488] ERROR: No subscription information found. Please visit the
    16:09:30:888.313 NXSERVER-4.0.360[14488] ERROR: NoMachine web site at http://www.nomachine.com/
    16:09:30:888.345 NXSERVER-4.0.360[14488] ERROR: to acquire a valid subscription.
    16:09:36:407.592 NXSERVER-4.0.360[15548] WARNING: Cannot open: C:\Program Files (x86)\NoMachine/share/branding/server/branding.db No such file or directory
    16:09:36:407.732 NXSERVER-4.0.360[15548] ERROR: No subscription information found. Please visit the
    16:09:36:407.780 NXSERVER-4.0.360[15548] ERROR: NoMachine web site at http://www.nomachine.com/
    16:09:36:407.814 NXSERVER-4.0.360[15548] ERROR: to acquire a valid subscription.
    16:09:44:764.892 NXSERVER-4.0.360[13116] WARNING: Cannot open: C:\Program Files (x86)\NoMachine/share/branding/server/branding.db No such file or directory
    16:09:44:764.958 NXSERVER-4.0.360[13116] ERROR: No subscription information found. Please visit the
    16:09:44:764.993 NXSERVER-4.0.360[13116] ERROR: NoMachine web site at http://www.nomachine.com/
    16:09:44:765.024 NXSERVER-4.0.360[13116] ERROR: to acquire a valid subscription.
    16:09:47:278.449 NXSERVER-4.0.360[14208] WARNING: Cannot open: C:\Program Files (x86)\NoMachine/share/branding/server/branding.db No such file or directory
    16:09:47:278.527 NXSERVER-4.0.360[14208] ERROR: No subscription information found. Please visit the
    16:09:47:278.564 NXSERVER-4.0.360[14208] ERROR: NoMachine web site at http://www.nomachine.com/
    16:09:47:278.596 NXSERVER-4.0.360[14208] ERROR: to acquire a valid subscription.
    17:35:37:774.873 NXSERVER-4.0.360[23232] WARNING: Cannot open: C:\Program Files (x86)\NoMachine/share/branding/server/branding.db No such file or directory
    17:35:37:774.966 NXSERVER-4.0.360[23232] ERROR: No subscription information found. Please visit the
    17:35:37:775.013 NXSERVER-4.0.360[23232] ERROR: NoMachine web site at http://www.nomachine.com/
    17:35:37:775.057 NXSERVER-4.0.360[23232] ERROR: to acquire a valid subscription.
    17:35:39:280.493 NXSERVER-4.0.360[23148] WARNING: Cannot open: C:\Program Files (x86)\NoMachine/share/branding/server/branding.db No such file or directory
    17:35:39:280.565 NXSERVER-4.0.360[23148] ERROR: No subscription information found. Please visit the
    17:35:39:280.602 NXSERVER-4.0.360[23148] ERROR: NoMachine web site at http://www.nomachine.com/
    17:35:39:280.635 NXSERVER-4.0.360[23148] ERROR: to acquire a valid subscription.
    17:35:48:113.016 NXSERVER-4.0.360[23880] WARNING: Cannot open: C:\Program Files (x86)\NoMachine/share/branding/server/branding.db No such file or directory
    17:35:48:113.085 NXSERVER-4.0.360[23880] ERROR: No subscription information found. Please visit the
    17:35:48:113.121 NXSERVER-4.0.360[23880] ERROR: NoMachine web site at http://www.nomachine.com/
    17:35:48:113.155 NXSERVER-4.0.360[23880] ERROR: to acquire a valid subscription.
    17:36:09:161.053 NXSERVER-4.0.360[24208] WARNING: Cannot open: C:\Program Files (x86)\NoMachine/share/branding/server/branding.db No such file or directory
    17:36:09:161.145 NXSERVER-4.0.360[24208] ERROR: No subscription information found. Please visit the
    17:36:09:161.183 NXSERVER-4.0.360[24208] ERROR: NoMachine web site at http://www.nomachine.com/
    17:36:09:161.215 NXSERVER-4.0.360[24208] ERROR: to acquire a valid subscription.
    17:36:16:837.590 NXSERVER-4.0.360[7688] WARNING: Cannot open: C:\Program Files (x86)\NoMachine/share/branding/server/branding.db No such file or directory
    17:36:16:837.697 NXSERVER-4.0.360[7688] ERROR: No subscription information found. Please visit the
    17:36:16:837.754 NXSERVER-4.0.360[7688] ERROR: NoMachine web site at http://www.nomachine.com/
    17:36:16:837.806 NXSERVER-4.0.360[7688] ERROR: to acquire a valid subscription.
    17:36:26:108.825 NXSERVER-4.0.360[11548] WARNING: Cannot open: C:\Program Files (x86)\NoMachine/share/branding/server/branding.db No such file or directory
    17:36:26:108.896 NXSERVER-4.0.360[11548] ERROR: No subscription information found. Please visit the
    17:36:26:108.932 NXSERVER-4.0.360[11548] ERROR: NoMachine web site at http://www.nomachine.com/
    17:36:26:108.966 NXSERVER-4.0.360[11548] ERROR: to acquire a valid subscription.
    17:36:29:422.919 NXSERVER-4.0.360[23096] WARNING: Cannot open: C:\Program Files (x86)\NoMachine/share/branding/server/branding.db No such file or directory
    17:36:29:422.989 NXSERVER-4.0.360[23096] ERROR: No subscription information found. Please visit the
    17:36:29:423.025 NXSERVER-4.0.360[23096] ERROR: NoMachine web site at http://www.nomachine.com/
    17:36:29:423.057 NXSERVER-4.0.360[23096] ERROR: to acquire a valid subscription.
    17:36:30:216.400 NXSERVER-4.0.360[10068] WARNING: Cannot open: C:\Program Files (x86)\NoMachine/share/branding/server/branding.db No such file or directory
    17:36:30:216.475 NXSERVER-4.0.360[10068] ERROR: No subscription information found. Please visit the
    17:36:30:216.511 NXSERVER-4.0.360[10068] ERROR: NoMachine web site at http://www.nomachine.com/
    17:36:30:216.544 NXSERVER-4.0.360[10068] ERROR: to acquire a valid subscription.
    17:44:12:840.206 NXSERVER-4.0.360[15760] WARNING: Cannot open: C:\Program Files (x86)\NoMachine/share/branding/server/branding.db No such file or directory
    17:44:12:840.277 NXSERVER-4.0.360[15760] ERROR: No subscription information found. Please visit the
    17:44:12:840.314 NXSERVER-4.0.360[15760] ERROR: NoMachine web site at http://www.nomachine.com/
    17:44:12:840.346 NXSERVER-4.0.360[15760] ERROR: to acquire a valid subscription.

    NX Service Manager Log:

    11:45:55:221.889 NXNODE-4.0.360[1944] WARNING: Cannot open: C:\ProgramData\NoMachine\var\db\node\hostinfo No such file or directory
    11:47:15:773.137 NXNODE-4.0.360[4280] WARNING: Cannot open: C:\ProgramData\NoMachine\var\db\node\hostinfo No such file or directory
    11:47:15:807.932 NXNODE-4.0.360[4280] WARNING: Cannot open: C:\ProgramData\NoMachine\var\db\node\cpuinfo No such file or directory
    18:46:42:405.124 NXNODE-4.0.360[5528] ERROR: Selector remove function called without any argument. from: , , , 
    18:46:42:488.099 NXNODE-4.0.360[5528] WARNING: NXClient --monitor pid handle closed.
    21:09:42:588.299 NXNODE-4.0.360[7840] WARNING: Cannot rename directory 'C:\ProgramData\NoMachine\var\log\nxnode\C-AMAR-PC-1001-96E560B57972F5EB4A11F328F0B95372' to 'C:\ProgramData\NoMachine\var\log\nxnode\T-C-[my-hostname]-1001-96E560B57972F5EB4A11F328F0B95372'. Error is: Permission denied
    21:47:08:621.214 NXNODE-4.0.360[6096] ERROR: Selector remove function called without any argument. from: , , , 
    21:47:15:445.199 NXNODE-4.0.360[6432] ERROR: Request rejected by node --mirror.
    09:36:41:493.854 NXNODE-4.0.360[6676] WARNING: Cannot rename directory 'C:\ProgramData\NoMachine\var\log\nxnode\C-AMAR-PC-1001-258D117F4D5FEAEA41211C6A3B1DC0F8' to 'C:\ProgramData\NoMachine\var\log\nxnode\T-C-[my-hostname]-1001-258D117F4D5FEAEA41211C6A3B1DC0F8'. Error is: Permission denied
    12:15:30:754.310 NXNODE-4.0.360[8184] ERROR: Selector remove function called without any argument. from: , , , 
    19:00:07:733.149 NXNODE-4.0.360[11076] ERROR: Selector remove function called without any argument. from: , , , 
    19:00:07:741.238 NXNODE-4.0.360[11076] WARNING: NXClient --monitor pid handle closed.
    14:20:52:005.340 NXNODE-4.0.360[10000] WARNING: Cannot rename directory 'C:\ProgramData\NoMachine\var\log\nxnode\C-AMAR-PC-1001-CD55A13EC3055887A6C568E57D8FFA61' to 'C:\ProgramData\NoMachine\var\log\nxnode\T-C-[my-hostname]-1001-CD55A13EC3055887A6C568E57D8FFA61'. Error is: Permission denied
    14:20:52:032.660 NXNODE-4.0.360[10000] WARNING: Cannot rename directory 'C:\ProgramData\NoMachine\var\log\nxnode\C-AMAR-PC-1001-CD55A13EC3055887A6C568E57D8FFA61' to 'C:\ProgramData\NoMachine\var\log\nxnode\T-C-[my-hostname]-1001-CD55A13EC3055887A6C568E57D8FFA61'. Error is: Permission denied
    15:20:33:998.452 NXNODE-4.0.360[4596] ERROR: Selector remove function called without any argument. from: , , , 
    15:20:34:009.237 NXNODE-4.0.360[4596] WARNING: NXClient --monitor pid handle closed.
    16:57:49:863.109 NXNODE-4.0.360[6460] ERROR: Selector remove function called without any argument. from: , , , 
    16:57:49:900.734 NXNODE-4.0.360[6460] WARNING: NXClient --monitor pid handle closed.
    16:57:56:173.729 NXNODE-4.0.360[17604] ERROR: Request rejected by node --mirror.

    NX Desktop Service Log:

    Info: Server started with pid 5144 on Wed Oct 23 11:47:15 2013.
    Info: Listening for connections on any interface on port 4000.
    Info: Accepting connections from any host with encryption enabled.
    Info: Server started with pid 3912 on Wed Oct 23 11:49:50 2013.
    Info: Listening for connections on any interface on port 4000.
    Info: Accepting connections from any host with encryption enabled.
    #542
    Avatarstudionebula
    Participant

    I’m encountering the same problem, I think. I suspect it may be an issue which arises if the server is running Windows x64. I have successfully set up NoMachine on two other PCs, but both of them are running 32-bit versions. I can’t connect to the x64 PC.

    #545
    Avatarsil04
    Keymaster

    Hi fb39ca4,

    can you please send server side logs to support ?

    The /var/log folder on Windows is:

    %PROGRAMDATA%\NoMachine\var\log on Windows Vista, 7 and 8.

    Please compress this folder and send to forum[at]nomachine[dot]com.

    #547
    Avatarsil04
    Keymaster

    Hi studionebula,

    the fact that you are experiencing a connection problem on your Windows x64 and not on the Windows 32-bit machines is not necessarily related to the computer architecture (Windows packages are suitable for both 32bit and 64bit).

    Can you please send server side logs to forum[at]nomachine[dot]com? You can refer to previous post for instructions.

    #550
    Avatarstudionebula
    Participant

    Hi,

    I was just guessing about the architecture dependence–like I said, it’s running fine on two 32-bit systems…

    The log files have been sent to you. Thanks!

    #760
    AvatarBritgirl
    Keymaster

    We have not received the logs. Can you send them to the email address we provided making sure you put ‘Can’t connect to my PC, multiple errors in logs on server’ in the subject of your email?

    Thank you.

    • This reply was modified 6 years, 6 months ago by AvatarBritgirl.
    #765
    Avatarstudionebula
    Participant

    I wrote to that address, with that subject line, on November 6. Here’s what I wrote:

    The log files resulted in a rather large .zip file, so I put it in my Dropbox instead of mailing it to you. You can download it with this link:
    https://www.dropbox.com/s/ata6pfp3vk3212x/log.zip

    However, since then, I have uninstalled NoMachine and am again using Windows RDC. Sorry, but RDC works on all of my PCs whereas NoMachine doesn’t.

    #809
    AvatarBritgirl
    Keymaster

    Thank you. We have analyzed them and have identified where the problems lie. Developers have already started work on implementing a fix.

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