Tagged: service free Windows
November 25, 2022 at 15:37 #41647
I just reset my Windows 11 Pro laptop. Afterwords, NoMachine my desktop timed out trying to connect to the laptop (yes, NoMachine) is installed. In the server properties on the laptop, I noticed the service wasn’t running. I tried to start it and it seemed to work, but the desktop still won’t connect. Turns out the service was shown as running — until I left that screen. Then it isn’t running.
How do I start it?
I’m running NoMachine 8.2.3 Free on both machines. Both machines are also running Windows 11 Pro.
In the screenshots, the first shows it at first. The second shows it briefly running. The final image shows it after it decides the service isn’t running.
Attachments:November 25, 2022 at 18:22 #41664BritgirlParticipant
When did this behaviour start? After a NoMachine update, after a Windows update? Something else?
reset my Windows 11 Pro laptop
What do you mean? Reboot?
I noticed the service wasn’t running, I tried to start it and it seemed to work
Where did you do this? In the Status section? If you restart the nxserver now, what happens?November 25, 2022 at 18:25 #41665
I did a system reset so I have a fresh Windows install. I then reinstalled NoMachine as that wasn’t installed anymore. You have the correct location. See the screenshots. As for if I reset the server now, it just shuts back down.November 28, 2022 at 10:48 #41684
Does rebooting the system help? What’s the output of <NoMachine>/bin/nxserver.exe –status ran from cmd? Does ProgramData/NoMachine/var/log/nxtrace.log exist, if so, what’s the content of this file?November 29, 2022 at 01:57 #41707
Rebooting changed nothing. Immediately after rebooting, I checked Task Manager to see if it was running. It was. See the new print screen. The log file you mentioned is missing. The
--statuscommand returned the following:
PS C:\Users\willp> & ‘C:\Program Files\NoMachine\bin\nxserver.exe’ –status
NX> 612 ERROR: No valid subscription found. Please visit the
NX> 612 ERROR: NoMachine Web site at http://www.nomachine.com/
NX> 612 ERROR: to acquire a valid subscription.
Attachments:November 29, 2022 at 12:21 #41719
What’s the output of ‘net user nx’ ran from cmd started as Administrator?
November 29, 2022 at 14:56 #41737
User name nx
Country/region code 000 (System Default)
Account active Yes
Account expires Never
Password last set 11-17-2022 8:35:50 am
Password expires 12-29-2022 8:35:50 am
Password changeable 11-17-2022 8:35:50 am
Password required Yes
User may change password Yes
Workstations allowed All
Last logon 11-17-2022 8:35:51 am
Logon hours allowed All
Local Group Memberships *Administrators *Users
Global Group memberships *None
The command completed successfully.November 29, 2022 at 16:08 #41744
To investigate further we need logs, please follow these instructions explaining logs gathering procedure:
Collect server side logs automatically
Send logs to forum[at]nomachine[dot]com, referencing the topic in the email subject.November 30, 2022 at 11:22 #41756
PS C:\Users\willp> & ‘C:\Program Files\NoMachine\bin\nxserver.exe’ –debug –enable all
NX> 900 Debug mode enabled for: server
NX> 900 Debug mode enabled for: node
NX> 900 Debug mode enabled for: agent
PS C:\Users\willp> & ‘C:\Program Files\NoMachine\bin\nxserver.exe’ –debug –collect
NX> 900 Procedure to collect logs started.
NX> 900 Creating log archive.
NX> 900 Log archive successfully created.
NX> 900 Archive is: C:\ProgramData\\NoMachine\\var\\log\\archives\\NoMachine-log-2022.11.30-04.19.55.zip
NX> 900 Procedure to collect logs finished successfully.
PS C:\Users\willp> & ‘C:\Program Files\NoMachine\bin\nxserver.exe’ –debug –disable all
NX> 900 Debug mode disabled for: server
NX> 900 Debug mode disabled for: node
NX> 900 Debug mode disabled for: agent
PS C:\Users\willp> & ‘C:\Program Files\NoMachine\bin\nxserver.exe’ –logrotate
NX> 900 Starting log rotation procedure.
NX> 900 Created compressed file ‘C:\ProgramData\\NoMachine\\var\\log\\logrotate\\nxserver.log-2022.11.30-04.20.44.gz’.
NX> 900 Log rotation procedure for ‘nxserver.log’ has finished successfully.
NX> 728 ERROR: File: C:\ProgramData\\NoMachine\\var\\log\\nxd.log doesn’t exist.
NX> 500 ERROR: Log rotation procedure for ‘C:\ProgramData\\NoMachine\\var\\log\\nxd.log’ has failed.
NX> 500 ERROR: Log rotation procedure for ‘nxd.log’ has failed.
NX> 900 Created compressed file ‘C:\ProgramData\\NoMachine\\var\\log\\logrotate\\nxservice.log-2022.11.30-04.20.44.gz’.
NX> 900 Log rotation procedure for ‘nxservice.log’ has finished successfully.November 30, 2022 at 12:41 #41760
Logs indicate that nxlsa module was already installed when you attempted to install NoMachine 8.2.3. Please, perform full reinstallation of NoMachine with all necessary reboots. One reboot after uninstallation and one reboot after fresh installation. Does it help?December 13, 2022 at 11:03 #41974
Well, that laptop had to receive a new boot drive which resulted in another install of Windows and, hence, NoMachine. NoMachine now seems to be enabled on the laptop. It shows the service as running and the icon is present in the system tray. However, the desktop still can’t connect.
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