Can’t start service on reset laptop

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Viewing 11 posts - 1 through 11 (of 11 total)
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  • #41647
    Will Pittenger
    Participant

    I just reset my Windows 11 Pro laptop.  Afterwords, NoMachine my desktop timed out trying to connect to the laptop (yes, NoMachine) is installed.  In the server properties on the laptop, I noticed the service wasn’t running.  I tried to start it and it seemed to work, but the desktop still won’t connect.  Turns out the service was shown as running — until I left that screen.  Then it isn’t running.

    How do I start it?

    I’m running NoMachine 8.2.3 Free on both machines.  Both machines are also running Windows 11 Pro.

    In the screenshots, the first shows it at first. The second shows it briefly running.  The final image shows it after it decides the service isn’t running.

    #41664
    Britgirl
    Participant

    When did this behaviour start? After a NoMachine update, after a Windows update? Something else?

    reset my Windows 11 Pro laptop

    What do you mean? Reboot?

    I noticed the service wasn’t running, I tried to start it and it seemed to work

    Where did you do this? In the Status section? If you restart the nxserver now, what happens?

    #41665
    Will Pittenger
    Participant

    I did a system reset so I have a fresh Windows install.  I then reinstalled NoMachine as that wasn’t installed anymore.  You have the correct location.  See the screenshots.  As for if I reset the server now, it just shuts back down.

    #41684
    Cato
    Participant

    Hello Will,

    Does rebooting the system help? What’s the output of <NoMachine>/bin/nxserver.exe –status ran from cmd? Does ProgramData/NoMachine/var/log/nxtrace.log exist, if so, what’s the content of this file?

    #41707
    Will Pittenger
    Participant

    Rebooting changed nothing.  Immediately after rebooting, I checked Task Manager to see if it was running.  It was.  See the new print screen.  The log file you mentioned is missing.  The --status command returned the following:

    PS C:\Users\willp> & ‘C:\Program Files\NoMachine\bin\nxserver.exe’ –status
    NX> 612 ERROR: No valid subscription found. Please visit the
    NX> 612 ERROR: NoMachine Web site at http://www.nomachine.com/
    NX> 612 ERROR: to acquire a valid subscription.

    #41719
    Cato
    Participant

    Hi,

    What’s the output of ‘net user nx’ ran from cmd started as Administrator?

    #41737
    Will Pittenger
    Participant

    User name                    nx
    Full Name
    Comment
    User’s comment
    Country/region code          000 (System Default)
    Account active               Yes
    Account expires              Never

    Password last set            11-17-2022 8:35:50 am
    Password expires             12-29-2022 8:35:50 am
    Password changeable          11-17-2022 8:35:50 am
    Password required            Yes
    User may change password     Yes

    Workstations allowed         All
    Logon script
    User profile
    Home directory
    Last logon                   11-17-2022 8:35:51 am

    Logon hours allowed          All

    Local Group Memberships      *Administrators       *Users
    Global Group memberships     *None
    The command completed successfully.

    #41744
    Cato
    Participant

    To investigate further we need logs, please follow these instructions explaining logs gathering procedure:

    Collect server side logs automatically
    https://kb.nomachine.com/DT07S00243

    Send logs to forum[at]nomachine[dot]com, referencing the topic in the email subject.

    #41756
    Will Pittenger
    Participant

    PS C:\Users\willp> & ‘C:\Program Files\NoMachine\bin\nxserver.exe’ –debug –enable all
    NX> 900 Debug mode enabled for: server
    NX> 900 Debug mode enabled for: node
    NX> 900 Debug mode enabled for: agent
    PS C:\Users\willp> & ‘C:\Program Files\NoMachine\bin\nxserver.exe’ –debug –collect
    NX> 900 Procedure to collect logs started.
    NX> 900 Creating log archive.
    NX> 900 Log archive successfully created.
    NX> 900 Archive is: C:\ProgramData\\NoMachine\\var\\log\\archives\\NoMachine-log-2022.11.30-04.19.55.zip
    NX> 900 Procedure to collect logs finished successfully.
    PS C:\Users\willp> & ‘C:\Program Files\NoMachine\bin\nxserver.exe’ –debug –disable all
    NX> 900 Debug mode disabled for: server
    NX> 900 Debug mode disabled for: node
    NX> 900 Debug mode disabled for: agent
    PS C:\Users\willp> & ‘C:\Program Files\NoMachine\bin\nxserver.exe’ –logrotate
    NX> 900 Starting log rotation procedure.
    NX> 900 Created compressed file ‘C:\ProgramData\\NoMachine\\var\\log\\logrotate\\nxserver.log-2022.11.30-04.20.44.gz’.
    NX> 900 Log rotation procedure for ‘nxserver.log’ has finished successfully.
    NX> 728 ERROR: File: C:\ProgramData\\NoMachine\\var\\log\\nxd.log doesn’t exist.
    NX> 500 ERROR: Log rotation procedure for ‘C:\ProgramData\\NoMachine\\var\\log\\nxd.log’ has failed.
    NX> 500 ERROR: Log rotation procedure for ‘nxd.log’ has failed.
    NX> 900 Created compressed file ‘C:\ProgramData\\NoMachine\\var\\log\\logrotate\\nxservice.log-2022.11.30-04.20.44.gz’.
    NX> 900 Log rotation procedure for ‘nxservice.log’ has finished successfully.

    #41760
    Cato
    Participant

    Logs indicate that nxlsa module was already installed when you attempted to install NoMachine 8.2.3. Please, perform full reinstallation of NoMachine with all necessary reboots. One reboot after uninstallation and one reboot after fresh installation. Does it help?

    #41974
    Will Pittenger
    Participant

    Well, that laptop had to receive a new boot drive which resulted in another install of Windows and, hence, NoMachine.  NoMachine now seems to be enabled on the laptop.  It shows the service as running and the icon is present in the system tray.  However, the desktop still can’t connect.

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