Client System Crashes and Reboots

Forums / NoMachine for Windows / Client System Crashes and Reboots

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  • #28755
    Avatarroystech
    Participant

    Hi I’m using NoMachine from a Windows 10 client to connect to another Windows 10 machine. When the client is connected to the server, after some time (it isn’t consistent, sometimes an hour, sometimes 5 minutes) the client system completely crashes. Screens go black, and the system completely reboots. There aren’t any error or warning messages, and the Event Viewer only mentions that the system unexpectedly shut down.  This only happens when NoMachine is running as a client.

    NoMachine free 6.11.2

    Windows 10 Pro 10.0.18363

    #28766
    AvatarBilbotine
    Keymaster

    Hi Roystech,

    Can you please send the logs (client side) to help us investigating ?

    You can gather them as described in the following article: https://www.nomachine.com/DT10O00163

    and send them to forum[at]nomachine[dot]com, referencing the topic as subject.

    Thank you.

    #28801
    AvatarBilbotine
    Keymaster

    Hi Roystech,

    We didn’t find anything helpful for the investigation in the logs.

    But we would like to try something: can you remove NoMachineUSB drivers, following the procedure explained it this article: https://www.nomachine.com/AR12O00955

    And let us know if it helps.

    Thanks.

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