Cloud Server Web Player has an error

Forums / NoMachine Cloud Server Products / Cloud Server Web Player has an error

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  • #31768
    Avatarcadavis22
    Participant

    When we browse to the web player on the default port 4443 with Chrome we log in and then the following error is displayed:

    Option: EXIST %ALLUSERSPROFILE%\NoMachine\nxserver\nxserver.exe (%ALLUSERSPROFILE%\NoMachine\nxserver\nxserver.exe is not valid.

    How do we fix this?

     

    #31832
    Avatarirek
    Participant

    Hello cadavis22,

    we could not reproduce this issue.

    Could you try gather logs with steps from here?
    https://www.nomachine.com/DT10O00162#1

    It must be done in cmd as administrator user.

    After enabled logs, please reproduce issue, and then gather the logs.
    Please send to us also htd.cfg and server.cfg configuration files.

    If it is possible, could you try nxplayer to connect to the same host,
    to see if this works?

    Please send the logs to forum[at]nomachine[dot]com using the title of this forum’s thread as the mail’s subject.

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