Connection reset by peer

Forums / NoMachine for Windows / Connection reset by peer

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  • #28247
    AvatarPatrickA
    Participant

    I can connect my desk computer to my remote laptop and see its desktop but after a few seconds the page is replaced
    with a NoMachine page displaying the message “Attempting to reconnect Error was: Connection Reset by Peer”.

    It was working in early June but not now.

    I am running Win 10 Prof(Build 1909) on laptop, Win 10 Home on desktop(build 1809).
    I have tried reinstalling NoMachine (6.11.2_1 free version) on both computers and rebooting
    I have also tried an earlier version of NoMachine (6.8.1_1 free version) on both.

    All give the same message!

    Please help

    #28267
    AvatarBritgirl
    Keymaster

    It’s difficult to say what is happening and why without seeing the logs. We would need them from both client and server sides.Please see the instructions here: https://www.nomachine.com/DT10O00163. Submit both sets to forum[at]nomachine[dot]com making sure you use the title of this topic as the subject of your email. Thanks!

    #28313
    AvatarPatrickA
    Participant

    I have retrieved the server log but am having trouble getting the client’s log. I don’t understand the instruction:

    “Collecting client side logs manually requires to make the following operations on the user’s computer from which the connection is started:”

    Is the “user’s computer” the client or the server? I assumed it was the server and looked on the client for the /.nx directory but couldn’t find it.

    – Patrick

    #28364
    AvatarBritgirl
    Keymaster

    The client-side logs refer to the machine that you are connecting from, the device where you initiate the NoMachine connection. The server-side logs refer to the computer or host you are connecting to.

    Please send them to forum[at]nomachine[dot]com making sure to use the title of the topic as the subject of your email. Thanks 🙂

    #28389
    AvatarPatrickA
    Participant

    I have attached what I hope are the correct folders.

    I could not find the nxtrace.log file but included the client .nx folder anyway.

    –  Patrick

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