Connection timeout when server screensaver is on

Forums / NoMachine for Mac / Connection timeout when server screensaver is on

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  • #33051
    Avatarglevner
    Participant

    I am using NoMachine to control one Mac from another. It works fine if someone is around the server to wake it from the screensaver, but if not I get a connection timeout. Is there any way to fix this?

    Both Macs are running NoMachine 7.4.1. The client is running macOS 11.2.3, the server is running macOS 10.14.6.

    #33124
    AvatarCarin
    Participant

    Hi glevner,

    we tried to reproduce the problem in our labs, but with no luck.

    To help us understand the problem, can you please let us know the following:
    1. If the server machine is headless.
    2. If the screen is refreshing and the input is not waking up the display or if the image is freezing once an input occurs.  Thanks!

    #33125
    Avatarglevner
    Participant

    1. No, the server is a normal Mac with keyboard and mouse.
    2. The client cannot connect to the server at all.

    #33371
    AvatarCarin
    Participant

    Hi glevner,

    Despite our efforts, we couldn’t reproduce the problem. So, in order to proceed can you please collect and send us server-side logs? This article explains how to collect the logs: https://knowledgebase.nomachine.com/DT11R00181

    Please submit them to forum[at]nomachine[dot]com making sure you add the title of your topic as the email subject. Thanks!

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