Constant reconnect and spinning wheel

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  • #20715
    Avataradvaitian
    Participant

    Hi,

    NoMachine free was working fine and now suddenly stop working. I can successfully login but after that it becomes unresponsive. Then continuous connect-disconnect, I can see the remote desktop than grayed out screen with spinning wheel.

    Uninstalled and reinstalled NoMachine did not help. Firewall is off on both the machines.
    Both systems are running Linux Mint 19. Here is the Client log.

    Any suggestion to resolve the issue?

    #20725
    AvatarBritgirl
    Keymaster

    You’ve successfully logged in. You say it’s unresponsive, but from the logs it appears to be a network connection issue. The automatic reconnect kicks in when the network connection is lost for whatever reason. It could be a network issue on the client side. Are you able to ping IP_server-host from the connecting client when it happens?

    It could also be a network problem on the server side. Ideally, we would need server side logs to see what is happening and they would also confirm whether it’s being caused by the connection being lost or some other issue.

    Logs can be sent directly to forum[at]nomachine.com[dot]com. Instructions to extract them are here: https://www.nomachine.com/AR10K00697

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