Dual display on Mac – 2nd monitor not showing up

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  • #40398
    gnsnomachine
    Participant

    I am running a demo to see if this solution will work.

    I have 2 questions:

    1. I am trying to connect from a Mac with 3 monitors to a remote iMac with a 2nd display. When I remote in NoMachine is showing only 1 display. The Display prefs in System Prefs is showing both displays ok. How do I get NoMachine to show it to me?

    2. Can I tell NoMachine to present 2 displays if the local Mac I am remoting into only has a single display?

    I cannot find anything in the forums

    Version 8.0.168 (8.0.168) for both Macs and both are running Monterey 12.6

     

    Ty, Kevin

    #40410
    fra81
    Moderator

    Hi Kevin,

    about your first question, you should be able to see all server monitors, one at a time or all at the same time, depending on the selected option. Can you please show us a screenshot of your Display settings panel (https://kb.nomachine.com/DT06S00218?s=menu%20panel#5.8)?

    As for the second question, NoMachine can’t create virtual monitors on the server. NoMachine connects to the physical display of the server and shows all the monitors physically attached there.

    #40601
    gnsnomachine
    Participant

    Ok on 1 of the 2 iMacs we are using the 2nd monitor is not showing up as an option.

    Also the video is pixelated for a different iMac with just the built in display. Will adjusting the video options fix that?

    What is the difference between the free version and the enterprise version?

    #40639
    fra81
    Moderator

    Ok on 1 of the 2 iMacs we are using the 2nd monitor is not showing up as an option.

    Do you confirm the desktop is extended on the second monitor and not mirrored? If that’s confirmed, would you send us the logs from the problematic iMac? You can do so by following the instructions in https://kb.nomachine.com/DT11R00182 and send the logs to forum[at]nomachine[dot]com.

    Also the video is pixelated for a different iMac with just the built in display. Will adjusting the video options fix that?

    You may try to increase Display quality and maybe disable ‘Scale to window’ mode if it’s enabled. If adjusting these settings doesn’t help, please send us a screenshot showing the problem.

    #40697
    gnsnomachine
    Participant

    Support?

    #40702
    Britgirl
    Keymaster

    What is the difference between the free version and the enterprise version?

    You can compare the two products here 🙂
    https://www.nomachine.com/remote-access-for-everybody

    If you scroll down on that page, you can also compare the support options which I think is what you are asking in your last follow up?

    #40710
    gnsnomachine
    Participant

    OK I login and I now see the display options on the client side of NoMachine. No matter what I choose (1, 2, ALL) it only shows 1 window. I thought it would display each remote monitor on the 2 separate monitors we have. How do I get to see 2 remote screens at once? I have to scroll across both screens in 1 window.

    #40743
    fra81
    Moderator

    Hi Kevin,

    assuming you chose to see ALL remote monitors, you have two options to see both of them at once: in the Display panel of the session menu you can select the ‘Scale to window’ view mode, so that all remote screens will be scaled to fit the Player window area; in the same panel you can also select ‘Fullscreen on all monitors’, so that the remote screens will span across both your local screens. In a future NoMachine version we also plan to extend support for multiple monitors by allowing to show each remote monitor in a separate NoMachine Player window. Unfortunately at the moment I’m not able to say when this implementation will be completed.

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