Extreme lag when connecting from/to Windows 10 machine to Windows Server 2008 r2

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  • #25130
    Avatarrmdailey
    Participant

    All machines are using the free version of NoMachine. We have a server on our network at work that’s on Sindows Server 2008 r2. Connecting from this machine to my personal workstation on the same intranet at work or vice versa results in incredible input lag (several seconds delay after mouseclicks or typing, very slow mouse tracking on movement, and incredibly slow redraws when opening programs). Connecting from the server to a third machine is fine, as is connecting from my personal workstation to the third machine. I’ve already tried disabling “use acceleration for display processing” and “use UDP for multimedia” settings, with no change in performance evidenced. I’ve attached the results of the “Take the Statistics” command from the connection tab of the NoMachine menu, but have no yet collected logs. The entire network is cat5e or cat6 and covers quite small distances (I’m just down the hallway from the server) so there shouldn’t be a network speed problem.

    #25141
    Avatarfra81
    Moderator

    Hi,

    could this Trouble Report apply to your case (i.e., are you sharing a USB device between client and server by NoMachine services)?

    https://www.nomachine.com/TR06P08609

    And yes, logs could be useful. Please find instructions for the server side in https://www.nomachine.com/AR10K00697 and for the client in https://www.nomachine.com/DT10O00163#2. You can send files to forum[at]nomachine[dot]com.

    #25145
    Avatarrmdailey
    Participant

    I’ve sent the logs as you requested. Thank you so much in advance for the help and please let me know if there’s any further information I can/should provide.

    #25220
    Avatarfra81
    Moderator

    Hi,

    this is very strange. Logs look clean and we can’t reproduce anything similar on various Windows Servers in our labs. Though another user experienced a similar problem: could you check if the workaround here makes any difference for you?

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