Frequent freezing of the host display

Forums / NoMachine for Windows / Frequent freezing of the host display

This topic contains 3 replies, has 2 voices, and was last updated by Avatar fra81 4 weeks ago.

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  • #23295
    Avatar
    juerg
    Participant

    W10/64 v6.7.6 on client and host

    About once an hour I get a frozen remote window. Disconnecting and reconnecting solves the freeze.

    #23314
    Avatar
    fra81
    Moderator

    Hi Juerg,

    this problem is unknown. As a first try, please open Server preferences -> Performance tab on your host machine, and unselect ‘Use acceleration for display processing’.

    #23337
    Avatar
    juerg
    Participant

    Thanks, did that and also disabled powering off of the network connection in the host. Still freezing.

    #23343
    Avatar
    fra81
    Moderator

    Please send us logs from the host machine as explained in https://www.nomachine.com/AR10K00697.

    And client side logs as explained in https://www.nomachine.com/DT10O00163#2.3.

    You can also send them to forum@nomachine.com.

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