I can’t access to server configuration

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  • #12249
    filippo.fiani
    Participant

    Hi, I installed NoMachine for Linux – amd64 DEB 5.1.44_1 in five computer. Three of this computer con Kubuntu 14.04 and two 16.04.
    Four computer work correctly, one no.
    Installation has done correctly and player and server starts but I can’t see the link to this machine from the others.
    When I start the “Server Status” I find the change locked, and I can’t unlock. The Server don’t accept my user/pass.
    It seems my user is not a superuser, but is the same used for installation, and it’s the only one I have …

    I don’t understand what happen. Please help me.

    #12270
    Bilbotine
    Keymaster

    Hi Filippo,

    In order to help you, we need your logs. Please send them, making sure you use this topic as subject, to forum[at]nomachine[dot]com.

    If needed, instructions to gather logs are here: https://www.nomachine.com/DT07M00098

     

    #12272
    filippo.fiani
    Participant

    I removed & reinstalled (deleting also the directory NX) and I partially solve the problem.
    Now, booting the computer whit server, NoMachine start and I can connect from a client, but only before logging.
    If I enter like a guest, the connection work, but if I enter whit the user normally used (uuid 1000) the connection drop down.
    Now I’ll send you the log files.

    #12283
    Bilbotine
    Keymaster

    Hi Filippo,

    Thank you for the logs.

    Please try to change the ownership  for /home/cbiuser/.nx (user cbiuser should be the owner).

    Could you pleasealso tell us if you were running a client monitor or player through sudo ?

    Thank you in advance!

    #12284
    filippo.fiani
    Participant

    No, the server and the player are not through sudo, but the problem is solved.

    Changing owner of .nx worked!!!

    Thank you very much.

    FF

    #12289
    Bilbotine
    Keymaster

    Dear Filippo,

    Thank you for your feedback, we are glad that the workaround solved your problem.

    Concerning the wrong ownership of .nx directory: we are not able to reproduce it; could you please describe in details how you did the installation ? i.e. did you download from the webpage and run sudo dpkg -i nomachine ? Or did you use Ubuntu’s GUI ?

    Thanks

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