Inactivity leads to freezing of remote PC connection

Forums / NoMachine for Windows / Inactivity leads to freezing of remote PC connection

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  • #15534
    ag
    Participant

    If i have to attend to other things on my remote pc,  and if too much time has elapsed, the remote session becomes unresponsive ie. freezes, and will either self terminate, ( drop the connection )  or I have to quit the session, and start another.

    Is there a way to keep the connection alive?

    do I have to change any settings on the remote to allow this?

    [both client and host set to auto update.  free versions: host win7; remote client win 10  ]

    Thanks in advance

    #15540
    kroy
    Contributor

    After some time of idleness, the operating system is closing down non-active connections. It depends on the OS.

    Can you try keeping an application window (e.g. Firefox) in the background? Please let us know if it helps.

    #15555
    ag
    Participant

    I tried leaving a internet explorer open on the server/host/remote machine. I was doing other things on the client/local machine, and when I tried to use the session, the window still remains in place, but the mouse is unresponsive, and the session has to be terminated and restarted.

    so problem remains.

     

     

    #15725
    fra81
    Moderator

    We reproduced the issue in our labs. A fix will be probably released in the next software update.

    You can track it here:

    https://www.nomachine.com/TR09O08042

    Thanks for reporting 😉

     

    #15851
    Britgirl
    Keymaster

    Please update to 5.3.12.

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