Mac keyboard/mouse functions locked

Forums / NoMachine for Mac / Mac keyboard/mouse functions locked

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  • #39880
    jferrar4
    Participant

    I’m on a Mac laptop connecting to a Mac desktop. I can login to NoMachine, but once I get to my desktop screen the keyboard and mouse are not working – basically I’m locked out. I then have to restart the desktop and then it will work for a few days, and then reverts to the locking. This defeats the purpose as I’m trying to login remotely and can’t go to the desktop and restart. I have been using NoMachine for years now and never ran into this issue, until recently. Thanks your your help!

    Desktop info: macOS Monterey / Version 12.2.1

    Laptop info: macOS Monterey / Version 12.5

     

    #39891
    Britgirl
    Keymaster

    A known issue on macOS is the one described here: https://kb.nomachine.com/TR10S10377
    It also affects later macOS versions and the workaround is to re-add nxnode in the list of allowed programs in System Preferences -> Screen Recording. A fix for this TR is scheduled for v8.

    If the workaround described there doesn’t help, we would need logs from both sides if possible. Please check the instructions here https://kb.nomachine.com/DT11R00182, and submit the logs to forum[at]nomachine[dot]com making sure to use the title of your topic as the subject of your email. Thanks!

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