Mouse is missing in Windows 8

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Viewing 15 posts - 1 through 15 (of 15 total)
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  • #2840
    AvatarDaisukiniwa
    Participant

    Cursor is invisible during NoMachine session over home LAN via ethernet. No monitors are attached and cursor was visible in with version 4.

    #3054
    AvatarBritgirl
    Keymaster

    Please be sure that you update to the latest version. This should be always a requirement before starting any investigation. Let us know.

    #3160
    AvatarDaisukiniwa
    Participant

    I’ve done that too, unfortunately I’ve installed version 4.0. Version 4.0 has some weird login problem where the screen turns black after waking from suspend.

    #3171
    AvatarBritgirl
    Keymaster

    It’s not clear whether you installed 4.2.19? You have to do it manually: https://www.nomachine.com/SU04L00104

    Additionally, it is not clear what you are running on the server side. A similar problem is reported here: https://www.nomachine.com/forums/topic/no-mouse-cursor-on-ubuntu 

    If it is the same problem, I suggest you participate in that topic.

    • This reply was modified 7 years ago by AvatarBritgirl.
    #3228
    AvatarDaisukiniwa
    Participant

    Now I’m using Version 4.2.21_1, the mouse stays invisible. Is there a way to overwrite whatever current file or library that is used for the mouse cursor, with an older version?

    #3268
    Avatargraywolf
    Moderator

    Hello,

    May I suggest you disable display acceleration on the server? Article https://www.nomachine.com/AR02L00782 shows how to do it.

    #3322
    AvatarDaisukiniwa
    Participant

    Thanks, graywolf, I’ll try that. My only worries, are if my Linux Virtual Machine, will still receive hardware acceleration and if DirectX will still work.

    #3633
    Avatargraywolf
    Moderator

    Hello Daisukiniwa,

    have you tried with display acceleration disabled? About your concerns, if you disable it your server switches to a different method of screen grabbing, while DirectX is still available but you lose the ability of capture DirectX applications in full screen mode.

    #3686
    AvatarOlloff
    Participant

    Hi!

    I have similar problem: mouse cursor lost on Windows 8.1.

    Server: Linux 3.13.0-26-generic #48-Ubuntu SMP i686 GNU/Linux

    Client: Windows 8.1, NoMachine 4.2.21 – 4.2.23

    Problem was found today, shortly after windows was updated (KB list below).

    Things I’ve tried so far:

    • disable hardware acceleration;
    • change mouse cursor theme;
    • change encoding codec;
    • change client OS to Windows XP SP3;
    • updating NoMachine to 4.2.23

    None of this measures were effective.

    Installed updates (in time stright before problem find out):

    KB2926765
    KB2965065
    KB2955164
    KB2931358 (IE11 update)
    KB2954879 (.NET 4.5 security update)
    KB2958262
    KB890830 (definition update)
    KB2953522 (IE11 update)
    KB2957151 (IE11 Flash update)
    KB2956575
    KB2931366 (.NET 4.5 security update)
    KB2939153
    KB2950153
    KB2920189
    KB2542054 (VS Express 2010 update)

    • This reply was modified 6 years, 11 months ago by AvatarBritgirl.
    • This reply was modified 6 years, 11 months ago by AvatarOlloff. Reason: Its a shame but I got lost between those client/server definitions, fixed that
    #3771
    Avatarfrob
    Participant

    Version: 4.2.23 both client and server, both Windows 8.1 machines.

    I have this problem as well. It worked initially but somewhere along the way (and there were Windows updates in that interim period) I have lost the mouse pointer. The pointer still works, it is just invisible – for instance if I right click on the desktop I get the context menu. None of the things listed here seem to make a difference, I have also tried both on and off the “Show remote cursor” option in NoMachine. This only happens to a Windows target machine; my Linux machine acting as a server still works fine and shows the pointer.

    Additionally the mouse mapping within the displayed window appears non linear, regardless of acceleration settings. That is to say if I place the mouse cursor immediately outside the NoMachine window, then move the cursor in, the (now invisible) cursor is not in the expected location, but shifted.

    Given what Olloff and I both have seen I imagine this is connected to a Windows update in some way, particularly since mine worked before.

    #3791
    Avatargraywolf
    Moderator

    Hello frob.

    Is it possible that your Windows has no mouse installed, or is the mouse turned off when you use NoMachine to acces it remotely?

    #3802
    AvatarDaisukiniwa
    Participant

    Hey, graywolf now that you mention it, I didn’t have a mouse attached,  it worked after attaching one. Though, I wonder why now because before 4.1 I didn’t even need a keyboard, oh well.

     

    How can I mark this as solved?

    #3809
    Avatargraywolf
    Moderator

    Please let me know if version 4.2.24 addressed this issue.

    #3916
    Avatarfrob
    Participant

    Hi graywolf,

    You are correct, the machine in question did not have a mouse connected to it at the time (it is an HTPC machine, and boots without keyboard/mouse because they are bluetooth and only activate when needed).

    I can tell you that 4.2.25 fixes this…sort of. If I boot with a mouse/keyboard originally connected, then disconnect them, I can then remote in from another machine (although I get an old X-window style cursor instead of a windows one, but no problem).

    Unfortunately if you boot the machine with 4.2.25 installed WITHOUT a keyboard and mouse present, nomachine crashes badly at initialization, and keeps crashing continuously if you acknowledge the dialog box, even after you have re-attached a keyboard and mouse.

     

    #3977
    Avatargraywolf
    Moderator

    frob,

    may you send the content of %PROGRAMDATA%\NoMachine\var\log  and %USERPROFILE%\.nx  to issues(at)nomachine(dot)com ?

Viewing 15 posts - 1 through 15 (of 15 total)

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