No audio when use mjpeg codec

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  • #15305
    Avatarzhengoogle
    Participant

    Using chrome as client, connect to NoMachine Cloud Server,  when configured to use MJPEG codec mode, there is no voice on the client browser, do I have a wrong config, or the feature is not supported? thanks.

    #15319
    AvatarShoti
    Contributor

    Hello zhengoogle,

    I suppose you are using the ‘classic’ web session. In that case, it’s expected behavior, in a ‘classic’ mode there’s no audio transmission. The audio transmission is possible using the WebRTC technology. Please see the article ‘How to configure NoMachine Cloud Server v. 5 to use WebRTC’  – https://www.nomachine.com/AR07N00892

    #15330
    Avatarzhengoogle
    Participant

    By using webrtc mode, the browser always has a blurred screen, I think this should because of the lost packet under udp transport. does there has anyway to solve this?

    #15335
    AvatarShoti
    Contributor

    zhengoogle, can you please clarify what does the ‘blurred screen’ screen means here? Is the whole screen blurred? Or it’s pixelated? We’ll need more information, please, tell us about:

    1 – The exact NoMachine version you have in use.

    2 – Client OS (e.g Windows, Mac etc).

    3 – The exact browser’s version you have in use.

    4 – If it’s possible, reproduce the issue and show us the screen from that WebRTC session.

    #15348
    Avatarzhengoogle
    Participant

    The info list as:

    NoMachine cloud server evaluation 5.3.9.5

    Windows 7 operating system

    Chrome with latest 59.0.3071 64bit

    the blurred screen is really often to be happened, last for a while, and can be become normal. please refer to the attached jpg.

    thanks.

    Attachments:
    #15361
    AvatarShoti
    Contributor

    zhengoogle, thanks for your answers. the problem you showed us, looks familiar to us. We reproduced it on our labs.

    There is a TR: https://www.nomachine.com/TR01O07554

    Please note that, for now, the status of WebRTC development is in beta. Also, note that you have the option to be notified when this trouble report will be fixed, you just have to click on “Notify me when the TR is closed.” and insert your email address.

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