NoMachine 7.4.1 keeps restarting upon connection

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  • #32745
    Avatarbasstie
    Participant

    I am facing an issue on the remote machine (3 physical displays) with the latest update of NoMachine 7.4.1 (free version) on MacOS Mojave 10.14.6.
    Regardless of whether I try to connect to the remote computer on a local network or through the internet, the NoMachine service keeps cyclically switching off and on upon establishing a connection. On the remote computer, it even makes the NoMachine icon disappear from the status menu for a number of seconds.
    I tried connecting from Windows 10, MacOS Catalina 10.15.3 and MacOS Big Sur 11.2.3 (all 7.4.1 free version) with the same issues showing either white or black screen.
    Anyone else having the same issue?

    #32782
    AvatarCarin
    Participant

    Hi basstie,

    Can you send us logs from the server-side, please? You can see the following article for guidance: Collect server and client logs manually.

    Please send them as an attachment to forum[at]nomachine[dot]com making sure you use the title of the topic in the subject of your email. Thanks!

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