NoMachine crashes on Ubuntu 18.04

[TatianaT]

He there.

I have a NoMachine server installed on Ubuntu 18.04.4 LTS and client on Windows 10.

From time to time Server crashes, I enabled debug log, but still do not have any ideas why it happens. I just see that session was closed with error code 11…

Any ideas? Did someone have the same issue?

thing is

I added log file to the topic.

NoMachine Server/Client  – Version 6.9.2

Operating System: Ubuntu 18.04.4 LTS Kernel: Linux 5.0.0-1032-azure Architecture: x86-64

Thank you!

 

 

Attachments:

1. NoMachine-ubuntu-.txt

[Britgirl]

Hi, please submit the server side logs which didn’t attach to forum[at]nomachine[dot]com making sure you reference the title of your topic in the subject of your email. I extracted the partial excerpt of log that you included in your topic as a separate txt file because it was quite long. What we need is the complete set of server-side logs.

Thanks.

 

[TatianaT]

Hi!

thank you!

I added all the logs files.

So the nxserver log was pretty huge I added just logs on the moment of the crash.

The crash happened on April 29 at 14:09, the session was closed my server, and next user connected again at 14:50.

thank a lot for any help.

Attachments:

1. nxinstall.txt
2. nxd.txt

[Britgirl]

There were some errors, possibly because the files are too big (there is a limit to the size of the file that can be attached). Please send them to forum[at]nomachine[dot]com.

[Britgirl]

Agent logs are missing. We would need the whole content of the ‘var/log’ dir of the server host.

Please check for core files. If found, you should follow the instructions here:
https://www.nomachine.com/AR09L00810

If there is no core file but you can find a crash report in the ‘/var/crash’ dir, you can use the instructions provided in this forum post:
https://forums.nomachine.com/topic/error-is-108-connection-reset-by-peer#post-24472

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