NoMachine gets incorrect display information

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  • #29401
    Avatarfla
    Participant

    Using the latest version for Windows, 6.11.2 (also tried older versions), is seems NoMachine fails to detect my screen resolution. I have an extern 4k monitor, with 3840 x 2160, but the detected resolution seems to be 2560 x 1440, or this is what I get when I choose “Match the client resolution upon connecting”. By setting “Use custom resolution” to 4k, I only get a blurry picture since the it tries to down scale it to 2560 x 1440.

    My main computer is a laptop with a resolution of 1920 x 1080 as screen 1, and my 4k monitor is connected as a second screen  through HDMI. The remote desktop is a server using Linux Fedora. It seems to be local issue for me since if another person connects to the same session, it looks good in 4k.

    Is there a way to force the resolution to the correct one?

     

    Thanks,

    Fredrik

    #29414
    Avatarfla
    Participant

    By setting “Use custom resolution” to 4k, I only get a blurry picture since then it tries to down scale it to 2560 x 1440.

    To clarify, I first get scrollers on the window borders, since  it can’t display it 1 to 1, then when I choose fit to window, then the picture gets blurry.

    #29421
    Avatarfla
    Participant

    Problem solved: it was the scaling setting in Windows that was set to 150%, setting it to 100% solved the problem.

    #29447
    AvatarBritgirl
    Keymaster

    Thanks for letting us know 🙂

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