NoMachine installation is automatically removed by AV

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  • #5947
    Avatarwhillard
    Participant

    Hello. My installation is automatically removed by my Norton AV. How can I reinstall it again without blocking by my AV?

    #5957
    Avatarzaq
    Contributor

    Hello,

    We aren’t able to reproduce your problem in our lab. Could you tell me more details, please?

    1. Which version of NoMachine are you using? A full installation package name is enough.

    2. Which version of Norton AV do you have installed?
    In this link it tells you how to find the version:
    https://support.norton.com/sp/pl/pl/home/current/solutions/kb20080417101717EN_EndUserProfile_en_us

    3. Is your Norton AV set at the default configuration If not, what has changed?

    4. Is there any clue as to which NoMachine file Norton AV treats as dangerous.

    5. Which operating system do you have? (Windows XP, Windows Vista …; x64 or x32)

    6. Could you export the Norton report and send to us please?
    How to find the report:
    https://support.norton.com/sp/en/us/home/current/solutions/v23920762_NAV_Retail_2014_en_us

    #6117
    Avatarwhillard
    Participant

    1. NoMachine for windows 4.4.6

    2. Norton 360

    according to my norton30, NoMachine has low reputable so it was removed.

    windows 7

    #6163
    Avatarzaq
    Contributor

    Hello,

    We aren’t able to reproduce your problem in our lab. We need more
    details. Could you answer the questions which you skipped previously, please?

    1. Is your Norton AV set at the default configuration. If not, what has changed?
    2. Is there any clue as to which NoMachine file Norton AV treats as dangerous.
    Is it the installation package “nomachine_4.4.6_11.exe”(md5sum:
    7d9f1515598b562a0c61dcdc526a3a05)?
    3. Could you export the Norton report and send to us please?
    Anyway you can try to install once more NoMachine and check if your
    problem happens again. Please send attachments to forum[at]nomachine[dot]com.

Viewing 4 posts - 1 through 4 (of 4 total)

Closed because the user did not provide further feedback. Please notify us if you confirm that it is resolved or open a new topic if you have the same problem.