March 16, 2017 at 10:22 #14054
After successfully installing latest NoMachine free version for Windows 10 64 bit and rebooting as requested, the server wont start. Even when trying to manually start the server it wont start. This is running inside a virtual machine on vSphere 6. Still can’t connect through NoMachine free client.
Please find the logs attached.
Thank you in advanceMarch 17, 2017 at 11:21 #14079CatoContributor
What kind of antimalware software do you use, if any? We’re aware of problems with NoMachine when lsass.exe system service runs in protected mode which is often enabled by installation of antimalware applications.
To verify that this happens in your case:
1. Download and install Process Explorer using this link:
2. Start Process Explorer as Administrator.
3. Double click on lsass.exe process anc check the value of ‘Protected’March 17, 2017 at 14:59 #14084
Thank you for the reply, I use Free Avast antivirus and thats it. I used to use cyber reason ransomfree but removed it a couple of OS updates ago. (www.ransomfree.cybereason.com). I also have latest version of ccleaner.
The value of protected says PsProtectedSignerAntimalware-Light
Thank youMarch 23, 2017 at 10:09 #14107CatoContributor
We created trouble report for your issue:
We’re intensively working on solution, you can follow the state of TR.March 30, 2017 at 15:11 #14186
Thank you for the TR,
I have uninstalled Avast and any antivirus and sometimes it seems to work, now I notice that NoMachine suddenly stops on the server, sometimes when having any open application, but last time the machine was just idle. When trying to connect from a client I get “The session negotiation failed.
Error: Descriptor: FD#20352 not available”
Logs attached.March 30, 2017 at 15:12 #14188BritgirlKeymaster
The logs that you tried to attach failed, so please send them to forum[at]nomachine[dot]com. ThanksMarch 31, 2017 at 07:42 #14189Joel9576Participant
That’s where I sent them last week. I intentionally didn’t attach them to the thread. I’ll resend the email shortly.March 31, 2017 at 10:44 #14202BritgirlKeymaster
My mix-up, I thought they were new logs that Cato had asked for. He has identified the TR as a potential problem, so you should signup to receive notification of its fix. In the meantime, the other error you mention is discussed here:
There is a patch available, not yet released, if you are interested we can send you a package to download.April 3, 2017 at 08:34 #14204Joel9576Participant
Esan, Britgirl: I’m an idiot; my apologies.
I thought I was responding to my thread. I emailed my logs last week, but hadn’t received an update from Cato yet, although if I had to guess – we might be experiencing the same issue.
Sorry for the confusion.
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