NoMachine server crashing?

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #11494
    alanbirtles
    Participant

    NoMachine is crashing around once a day with an OS X client connecting to a Windows 7 server.

    nxtrace.log contains many exceptions similar to:

    Wed Jun 01 02:11:28 2016
    ————————

    Module: C:\Program Files (x86)\NoMachine\bin\nxnode.bin pid 6612

    Thread: 6984 exception 0xe06d7363, ‘Unknown’

    In: C:\Windows\syswow64\KERNELBASE.dll at 0x7699c54f

    #0  0x7699c54f KERNELBASE.dll(RaiseException)
    #1  0x76f3359c msvcrt.dll(CxxThrowException)
    #2  0x08c97bdc d3d11.dll
    #3  0x08cd8d6f d3d11.dll
    #4  0x08cd88fc d3d11.dll
    #5  0x08caeafb d3d11.dll
    #6  0x08cab132 d3d11.dll
    #7  0x08ca2314 d3d11.dll
    #8  0x08c9250f d3d11.dll
    #9  0x08cc4599 d3d11.dll
    #10 0x08cc45fb d3d11.dll
    #11 0x08cbd235 d3d11.dll
    #12 0x08c92682 d3d11.dll
    #13 0x08cccd1b d3d11.dll
    #14 0x08ccc975 d3d11.dll
    #15 0x08ccc24e d3d11.dll
    #16 0x08ca98c7 d3d11.dll
    #17 0x08c98654 d3d11.dll
    #18 0x08cce3f9 d3d11.dll
    #19 0x6eed67a6 libnxdimi.dll(ZN12MirrorPoller11copyTextureERjRi)
    #20 0x6eed89c4 libnxdimi.dll(ZN12MirrorPoller6dxGrabEv)
    #21 0x6eedb936 libnxdimi.dll(ZN12MirrorPoller14grabberHandlerEiPPcS1_)
    #22 0x6c081888 libnxc.dll
    #23 0x76ae338a kernel32.dll(BaseThreadInitThunk)
    #24 0x77ea9902 ntdll.dll(RtlInitializeExceptionChain)
    #25 0x77ea98d5 ntdll.dll(RtlInitializeExceptionChain)

    Wed Jun 01 02:11:28 2016
    ————————

    Module: C:\Program Files (x86)\NoMachine\bin\nxnode.bin pid 6612

    Thread: 6984 exception 0xe06d7363, ‘Unknown’

    In: C:\Windows\syswow64\KERNELBASE.dll at 0x7699c54f

    #0  0x7699c54f KERNELBASE.dll(RaiseException)
    #1  0x76f3359c msvcrt.dll(CxxThrowException)
    #2  0x08c97bdc d3d11.dll
    #3  0x08cc459e d3d11.dll
    #4  0x08cc45fb d3d11.dll
    #5  0x08cbd235 d3d11.dll
    #6  0x08c92682 d3d11.dll
    #7  0x08cccd1b d3d11.dll
    #8  0x08ccc975 d3d11.dll
    #9  0x08ccc24e d3d11.dll
    #10 0x08ca98c7 d3d11.dll
    #11 0x08c98654 d3d11.dll
    #12 0x08cce3f9 d3d11.dll
    #13 0x6eed67a6 libnxdimi.dll(ZN12MirrorPoller11copyTextureERjRi)
    #14 0x6eed89c4 libnxdimi.dll(ZN12MirrorPoller6dxGrabEv)
    #15 0x6eedb936 libnxdimi.dll(ZN12MirrorPoller14grabberHandlerEiPPcS1_)
    #16 0x6c081888 libnxc.dll
    #17 0x76ae338a kernel32.dll(BaseThreadInitThunk)
    #18 0x77ea9902 ntdll.dll(RtlInitializeExceptionChain)
    #19 0x77ea98d5 ntdll.dll(RtlInitializeExceptionChain)

    Wed Jun 01 02:11:29 2016
    ————————

    Module: C:\Program Files (x86)\NoMachine\bin\nxnode.bin pid 6612

    Thread: 6984 exception 0xe06d7363, ‘Unknown’

    In: C:\Windows\syswow64\KERNELBASE.dll at 0x7699c54f

    #0  0x7699c54f KERNELBASE.dll(RaiseException)
    #1  0x76f3359c msvcrt.dll(CxxThrowException)
    #2  0x08c97bdc d3d11.dll
    #3  0x08cccd20 d3d11.dll
    #4  0x08ccc975 d3d11.dll
    #5  0x08ccc24e d3d11.dll
    #6  0x08ca98c7 d3d11.dll
    #7  0x08c98654 d3d11.dll
    #8  0x08cce3f9 d3d11.dll
    #9  0x6eed67a6 libnxdimi.dll(ZN12MirrorPoller11copyTextureERjRi)
    #10 0x6eed89c4 libnxdimi.dll(ZN12MirrorPoller6dxGrabEv)
    #11 0x6eedb936 libnxdimi.dll(ZN12MirrorPoller14grabberHandlerEiPPcS1_)
    #12 0x6c081888 libnxc.dll
    #13 0x76ae338a kernel32.dll(BaseThreadInitThunk)
    #14 0x77ea9902 ntdll.dll(RtlInitializeExceptionChain)
    #15 0x77ea98d5 ntdll.dll(RtlInitializeExceptionChain)

    #11514
    fra81
    Moderator

    Hi!

    Those exceptions usually are not fatal and don’t cause a crash. Can you send us the logs for further investigation? Here are the instructions for gathering them: https://www.nomachine.com/DT07M00098. You can send them to forum[at]nomachine[dot]com.

    #11594
    alanbirtles
    Participant

    I’ve emailed the logs of 2 crashes

    #11703
    Bilbotine
    Keymaster

    Hi alanbirtles,

    We’ve reproduced a problem that seems to be similar to your issue and opened a Trouble Report which you can see here: https://www.nomachine.com/TR06N06935

    Please sign up to receive a notification when a fix has been released.

    Kind regards

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