NoMachine server crashing?

[alanbirtles]

NoMachine is crashing around once a day with an OS X client connecting to a Windows 7 server.

nxtrace.log contains many exceptions similar to:

Wed Jun 01 02:11:28 2016
————————

Module: C:\Program Files (x86)\NoMachine\bin\nxnode.bin pid 6612

Thread: 6984 exception 0xe06d7363, ‘Unknown’

In: C:\Windows\syswow64\KERNELBASE.dll at 0x7699c54f

#0  0x7699c54f KERNELBASE.dll(RaiseException)
#1  0x76f3359c msvcrt.dll(CxxThrowException)
#2  0x08c97bdc d3d11.dll
#3  0x08cd8d6f d3d11.dll
#4  0x08cd88fc d3d11.dll
#5  0x08caeafb d3d11.dll
#6  0x08cab132 d3d11.dll
#7  0x08ca2314 d3d11.dll
#8  0x08c9250f d3d11.dll
#9  0x08cc4599 d3d11.dll
#10 0x08cc45fb d3d11.dll
#11 0x08cbd235 d3d11.dll
#12 0x08c92682 d3d11.dll
#13 0x08cccd1b d3d11.dll
#14 0x08ccc975 d3d11.dll
#15 0x08ccc24e d3d11.dll
#16 0x08ca98c7 d3d11.dll
#17 0x08c98654 d3d11.dll
#18 0x08cce3f9 d3d11.dll
#19 0x6eed67a6 libnxdimi.dll(ZN12MirrorPoller11copyTextureERjRi)
#20 0x6eed89c4 libnxdimi.dll(ZN12MirrorPoller6dxGrabEv)
#21 0x6eedb936 libnxdimi.dll(ZN12MirrorPoller14grabberHandlerEiPPcS1_)
#22 0x6c081888 libnxc.dll
#23 0x76ae338a kernel32.dll(BaseThreadInitThunk)
#24 0x77ea9902 ntdll.dll(RtlInitializeExceptionChain)
#25 0x77ea98d5 ntdll.dll(RtlInitializeExceptionChain)

Wed Jun 01 02:11:28 2016
————————

Module: C:\Program Files (x86)\NoMachine\bin\nxnode.bin pid 6612

Thread: 6984 exception 0xe06d7363, ‘Unknown’

In: C:\Windows\syswow64\KERNELBASE.dll at 0x7699c54f

#0  0x7699c54f KERNELBASE.dll(RaiseException)
#1  0x76f3359c msvcrt.dll(CxxThrowException)
#2  0x08c97bdc d3d11.dll
#3  0x08cc459e d3d11.dll
#4  0x08cc45fb d3d11.dll
#5  0x08cbd235 d3d11.dll
#6  0x08c92682 d3d11.dll
#7  0x08cccd1b d3d11.dll
#8  0x08ccc975 d3d11.dll
#9  0x08ccc24e d3d11.dll
#10 0x08ca98c7 d3d11.dll
#11 0x08c98654 d3d11.dll
#12 0x08cce3f9 d3d11.dll
#13 0x6eed67a6 libnxdimi.dll(ZN12MirrorPoller11copyTextureERjRi)
#14 0x6eed89c4 libnxdimi.dll(ZN12MirrorPoller6dxGrabEv)
#15 0x6eedb936 libnxdimi.dll(ZN12MirrorPoller14grabberHandlerEiPPcS1_)
#16 0x6c081888 libnxc.dll
#17 0x76ae338a kernel32.dll(BaseThreadInitThunk)
#18 0x77ea9902 ntdll.dll(RtlInitializeExceptionChain)
#19 0x77ea98d5 ntdll.dll(RtlInitializeExceptionChain)

Wed Jun 01 02:11:29 2016
————————

Module: C:\Program Files (x86)\NoMachine\bin\nxnode.bin pid 6612

Thread: 6984 exception 0xe06d7363, ‘Unknown’

In: C:\Windows\syswow64\KERNELBASE.dll at 0x7699c54f

#0  0x7699c54f KERNELBASE.dll(RaiseException)
#1  0x76f3359c msvcrt.dll(CxxThrowException)
#2  0x08c97bdc d3d11.dll
#3  0x08cccd20 d3d11.dll
#4  0x08ccc975 d3d11.dll
#5  0x08ccc24e d3d11.dll
#6  0x08ca98c7 d3d11.dll
#7  0x08c98654 d3d11.dll
#8  0x08cce3f9 d3d11.dll
#9  0x6eed67a6 libnxdimi.dll(ZN12MirrorPoller11copyTextureERjRi)
#10 0x6eed89c4 libnxdimi.dll(ZN12MirrorPoller6dxGrabEv)
#11 0x6eedb936 libnxdimi.dll(ZN12MirrorPoller14grabberHandlerEiPPcS1_)
#12 0x6c081888 libnxc.dll
#13 0x76ae338a kernel32.dll(BaseThreadInitThunk)
#14 0x77ea9902 ntdll.dll(RtlInitializeExceptionChain)
#15 0x77ea98d5 ntdll.dll(RtlInitializeExceptionChain)

[fra81]

Hi!

Those exceptions usually are not fatal and don’t cause a crash. Can you send us the logs for further investigation? Here are the instructions for gathering them: https://www.nomachine.com/DT07M00098. You can send them to forum[at]nomachine[dot]com.

[alanbirtles]

I’ve emailed the logs of 2 crashes

[Bilbotine]

Hi alanbirtles,

We’ve reproduced a problem that seems to be similar to your issue and opened a Trouble Report which you can see here: https://www.nomachine.com/TR06N06935

Please sign up to receive a notification when a fix has been released.

Kind regards

[Author]

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