Not supported on the type of Mac (MacBook Pro 2011, Snow Leopard 10.6.8)

Forums / NoMachine for Mac / Not supported on the type of Mac (MacBook Pro 2011, Snow Leopard 10.6.8)

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #10800
    Avatarcanufrank
    Participant

    I’m evaluating NoMachine for my needs and began with an installation on an (older) MacBook Pro running Snow Leopard. The version on NoMachine downloaded was 5.1.9. Post installation gave no errors, nor any windows. Launching from Finder give the message

    You can’t open the application “NoMachine” because it’s not supported on this type of Mac.

    #10814
    Avatarzaq
    Contributor

    Hi,

    open a terminal and tell me the output of this command:

    sw_vers

    uname -a

    If the output of ‘uname’ includes i386 or x86please send also this packed dir:

    tar czf log.tar.gz /Library/Application\ Support/NoMachine/var/log/

    Please use this e-mail:

    forum[at]nomachine[dot]com

    if they are too large to attach in the forums.

    #10818
    Avatarcanufrank
    Participant
    sw_vers
    ProductName: Mac OS X
    ProductVersion: 10.6.8
    BuildVersion: 10K549
    
    uname -a
    Darwin frank 10.8.0 Darwin Kernel Version 10.8.0: Tue Jun  7 16:33:36 PDT
    2011; root:xnu-1504.15.3~1/RELEASE_I386 i386

    Log attached

    Attachments:
    #10827
    Avatarzaq
    Contributor

    Hello Canufrank

    Looks like your computer processor is 32-bit. NoMachine needs 64-bit CPU.

    You can check this by run in terminal:

    1. CPU name:

    sysctl -n machdep.cpu.brand_string

    “Core Solo” or “Core Duo” CPU it’s 32-bit only

    2. Check if your CPU supports 64-bit:

    sysctl hw.cpu64bit_capable

    #10829
    Avatarcanufrank
    Participant

    1. `sysctl -n machdep.cpu.brand_string
    Genuine Intel (R) CPU 1500 @ 2.00 GHz`

    Doesn’t say Core Duo, but it is one

    2. `sysctl hw.cpu64bit_capable
    hw.cpu64bit_capable: 0`

    I never noticed the 64 bit requirement. Thanks Zag.

Viewing 5 posts - 1 through 5 (of 5 total)

This topic was marked as solved, you can't post.