Numpad types every second keystroke

Forums / NoMachine for Windows / Numpad types every second keystroke

Viewing 15 posts - 1 through 15 (of 16 total)
  • Author
    Posts
  • #36597
    McVitas
    Participant

    Hello, this is really weird and annoying. I am connected to my laptop via NoMachine and when I type numbers on numpad it recognizes only every second keystroke! Switching off numlock fixes it on the connected machine but obviously then I cannot type numbers on the host machine becuse numlock is off.

    #36609
    Britgirl
    Keymaster

    What OS and version are you connecting from? What OS and version are you connecting to?
    What NoMachine products and versions are you using?

    Does this happen in every application you use within the session?

    #36621
    McVitas
    Participant

    I don’t really understand why you ask this, but OK maybe I could have Windows 11 instead of 10 if that could make any issues…

    1st machine is Windows 10 pro 20H2 and I am connecting to Windows 10 Enterprise 21H1

    Right now when I was connected the numpad didn’t work at all on the target machine (like it was switched off), but on the host machine numlock was on and I could type numbers normally. So I tried switching it off and reconnect, then I switched it on with NoMachine window in focus and the result is again what I describe – only every other keystroke is being recognized. On machine I am connecting from it works just fine.

    #36622
    McVitas
    Participant

    Regarding NoMachine products and version… is this a known bug affecting certain versions? I am always updating whenever there is an update available so I suppose it’s the lastest. Server shows it’s 7.7.4

    #36623
    McVitas
    Participant

    and it doesn’t matter which application I type into. It skips keystrokes everywhere.

    And now I notice another super weird behavior! Alternating caps lock! If I switch on caps lock in NoMachine window

    iT TyPeS LiKe tHiS!

    #36634
    Britgirl
    Keymaster

    Thanks for the additional info.

    We’ve had another user in the forums report similar behaviour; we’ve not been able to reproduce it. See this topic here: https://forums.nomachine.com/topic/disabled-numlock-sync and we also have a Trouble Report open for an issue with numlock/capslock but it’s not quite the same as what you are experiencing.

    so when you ask
    ” don’t really understand why you ask this, but OK maybe I could have Windows 11 instead of 10 if that could make any issues…”

    it’s because I didn’t know if you were connecting to a Windows or from a Windows machine. Also to know your exact set-up, this could be useful to know in any investigation we run. And to know if it could be the same as the topic I just mentioned above 😉

    Have you tried restarting the server?

    What we can do is send you a debug version and extract the logs. If you agree to do that, I can send you a package to download via email with further instructions.

    #36637
    McVitas
    Participant

    Definitely, send me the debug package please! I remember that this actually happened to me first in aAugust 2020 and I had different PCs back then! Both source and target PCs were different hardware. I didn’t write it into forums back then and it somehow stopped. Now it seems to be continuing for more days however.

    #36673
    McVitas
    Participant

    Hello! Where is the debug package?? I am now having a vacation so didn’t need it much…

    Now I tried to restart the NoMachine server and it helped! Not sure when it starts happening again though… In that case I would like to be able to do some debug and post it here

    #36762
    Zom-B
    Participant

    I’m experiencing the same, alternating numlock, and it’s very annoying since I almost exclusively use numlock to blind-type numbers.

    Server: W10 21H1
    Client: Ubuntu 18.04

    #36766
    Britgirl
    Keymaster

    @mcvitas please check your email inbox because we have sent you details concerning the debug package.

    #36774
    Britgirl
    Keymaster

    Hi Zom-B, would you also like to try the debug package for us and send us the logs from the Windows server host?

    #36845
    McVitas
    Participant

    Sorry I didn’t find it in my gmail. Maybe it was in spam folder but got already deleted… Please send it again. I have the problem again, so now I would like to do some debugging

    #36846
    McVitas
    Participant

    and now I have another problem – after restarting NoMachine server I cannot connect anymore because authentication failed and it asks me for credentials again! I was always using local administrator and now it stopped working. I tested via runas command that the credentials work fine on the target machine but can’t use them for connection. What is this?

    #36847
    McVitas
    Participant

    restarting of the whole target PC helped…

    #36851
    Bilbotine
    Keymaster

    @mcvitas I resent the email. Please let me know if you still don’t receive it 🙂

    Concerning the authentication failure: if the problem occurs again, could you send us a new set of logs ?

     

Viewing 15 posts - 1 through 15 (of 16 total)

You must be logged in to reply to this topic.