Numpad types every second keystroke

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Viewing 4 posts - 16 through 19 (of 19 total)
  • Author
    Posts
  • #37021
    McVitas
    Participant

    So it happened today! I replied to email from Britgirl

    #37077
    Bilbotine
    Keymaster

    Hello McVitas,

    Unfortunately the logs you sent us do not help the investigation: there are no logs from any recent session, which can be due to a problem while gathering the logs.

    Can you please send us a new set of logs (to forum[at]nomachine[dot]com, making sure to reference the topic in subject) ?

    I suggest to check the procedure to collect NoMachine logs, it might be useful: https://knowledgebase.nomachine.com/DT11R00181

    #37085
    McVitas
    Participant

    well, I suggest you to check those instructions, because that’s exactly what I have followed 😉 I expressed my concern in the email if just changing the SessionLogLevel without restarting the service does anything. Seems like I am right and it doesn’t. I will keep it now on that value and wait for another time this happens

    #37089
    Britgirl
    Keymaster

    The instructions for enabling and gathering logs manually are correct 😉

    Try the shorter method “Collect server side logs automatically”

    https://knowledgebase.nomachine.com/DT11R00182#1

    Command nxserver --debug --enable allows you to enable debug logs for all components: nxserver, nxnode, nxwebplayer/client and the display agent in one go. It must be executed on the machine where the problem occurs. In your case, this is on the Windows machine server-side.

    To do it on Windows, open a CMD console as administrator and move to the ‘bin’ folder under the NoMachine installation, e.g:

    cd %ProgramFiles(x86)%\NoMachine\bin
    nxserver --debug --enable all

    Connect and reproduce the problem. When you’ve reproduced the issue, you then do:

    cd %ProgramFiles(x86)%\NoMachine\bin
    nxserver --debug --collect

    The log archive is named as: NoMachine-log-.zip (e.g. NoMachine-log-2022.01.19-9.15.01.zip) and stored in: %PROGRAMDATA%/NoMachine/var/log/archives.

Viewing 4 posts - 16 through 19 (of 19 total)

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