Ooops! Could not initialize the connection, please verify your proxy settings.

Forums / NoMachine for Windows / Ooops! Could not initialize the connection, please verify your proxy settings.

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #40484
    chdamme
    Participant

    Hi

    I do not succeed in installing any connection to a remote desktop computer. What is funny the that the Desktop I would like to establish a connection is present with it’s name on the list view (I also checked the correct IP and port number), but when I click on it for establishing a connection I get the error message “Ooops! Could not initialize the connection, please verify your proxy settings.”

    But where do I check proxy settings, and what do I have to check there ?

    Thankfull for every hint which helps.

     

    Dammé Christian

    #40633
    Tor
    Participant

    Hi Christian! Normally the proxy is not enabled, so let’s try to understand what is happening.

    First of all, click Settings in the menu, select Player, select Security and verify if the “Use a proxy” option under group Proxy is checked. This is the global option and it applies to any connections started with the client.

    If you see the option is unchecked you should check the specific connection configuration. Go back to the list of connections, select the one you want to use, click Edit, select Configuration from the left column and verify if the “Use custom proxy” option under group Proxy is checked.

    I think one of those options is enabled, but the proxy data can’t be retrieved for some reasons. It would be enough to uncheck the box since you don’t need a proxy.

    #40669
    chdamme
    Participant

    Hello Tor

    In order to make some test runs simple, I installed two Dell Optiplex 9020 PC physically on my desktop. On both machines, Windows 10 is installed (Client = DESKTOP-HomeOffice / Server = DESKTOP-3EQ6AMI).
    Both machines are connected via a LAN cable to my fritzbox7360
    On both machines NoMachine 8.1.2. is installed. And on both machines, I can access the internet, my emails, and router settings.

    First try:
    On the server side, I checked the box “Use a proxy”, then went back on the client PC and tried to make a connection. But I got the message:  “Oops, Could not initialize the connection, please verify your proxy settings.” and I saved the log file: R-DESKTOP-HOMEOFF-12064-E6850F573601B0AF0AE03C42FFC18F65

    Second try:
    On the server side I unchecked the box “Use a proxy”, selected the client I wanted to connect to and selected In Configuration “Use custom proxy” and checked the box. Then I switched to the Client PC and tried to make a connection: but again I got the message : “Oops, Could not initialize the connection, please verify your proxy settings.” and I saved the log file: R-DESKTOP-HOMEOFF-10056-AD48B1E95CAB2CADF61A1C635629E0CD

    Any help is welcome.

    Dammé Christian

    #40678
    Britgirl
    Participant

    Hi Dammé,

    can you send the log files/attachments that didn’t upload to forum[at]nomachine[dot]com? Use the title of this topic as the subject of your email. Thanks 🙂

    #40765
    chdamme
    Participant

    Hi, and thank you for your help.

    As for some reason I am not allowed to upload a log file and as the log files are very small I simply copy/pasted them 🙂

    Hopping this helps.

    Dammé Christian

     

    R-DESKTOP-HOMEOFF-12064-E6850F573601B0AF0AE03C42FFC18F65:

    9300 13888 11:39:26 699 GetNXPath: ERROR! Can’t get environment variable.

    9300 13888 11:39:26 699 GetNXPath: ERROR! Error is 0.

    9300 13888 11:39:26 700 PathConvertDosToDevice: ERROR!: Cannot create device path from ‘(null)’.

    Error code is : 0.

    9300 13888 11:39:26 700 GetNXPath: ERROR! Can’t get environment variable.

    9300 13888 11:39:26 701 GetNXPath: ERROR! Error is 0.

    Initialized session at 0x0174e530.

    12064 18300 2022-10-08 11:39:26 663.014 ClientSession: Starting session at 0x0174e530.

    12064 18300 2022-10-08 11:39:26 666.015 ClientSession: Going to start session ‘C:\Users\DellUser\.nx\cache\d56d9a2b-6df2-4488-9f5d-c8c4c17fffe8.nxs’.

    12064 18300 2022-10-08 11:39:26 686.001 Connection: Initializing connection at 0x0589dec0.

    12064 18300 2022-10-08 11:39:26 702.991 NetworkProxy: Failed getting proxy settings.

    12064 18300 2022-10-08 11:39:26 702.991 Connection: WARNING! Disable proxy usage with missing hostname or port.

    12064 18300 2022-10-08 11:39:26 702.991 Connection: WARNING! Could not initialize the connector.

    12064 18300 2022-10-08 11:39:26 703.992 Connection: Connection at 0x0589dec0 failed.

    12064 18300 2022-10-08 11:39:26 703.992 ClientSession: Runnable at 0x0589dec0 caused the session at 0x0174e530 to fail.

    12064 18300 2022-10-08 11:39:26 703.992 ClientSession: Failing reason is ‘Could not initialize the connection, please verify your proxy settings.’.

    12064 18300 2022-10-08 11:39:26 711.986 ClientSession: Stopping session at 0x0174e530.

    12064 18300 2022-10-08 11:39:26 729.976 ClientSession: Destroying display client.

    Info: Slave server running with pid 7636.

    Info: Listening to slave connections on port 26534.

    12064 18300 2022-10-08 11:39:26 740.970 Connection: Stopping connection at 0x0589dec0.

    12064 18300 2022-10-08 11:39:26 740.970 ClientDaemonConnector: Stopping the current connection.

    12064 18300 2022-10-08 11:39:26 740.970 Connection: Stopped connection at 0x0589dec0.

    12064 18300 2022-10-08 11:39:26 753.963 ClientSession: Stopped session at 0x0174e530.

    Info: Slave server running with pid 2732.

    Info: Listening to slave connections on port 52182.

    12064 18300 2022-10-08 11:39:26 765.260 Main: Entering the GUI event loop.

    —————————————-

    R-DESKTOP-HOMEOFF-10056-AD48B1E95CAB2CADF61A1C635629E0CD:

    5328 1208 12:04:11 682 GetNXPath: ERROR! Can’t get environment variable.

    5328 1208 12:04:11 683 GetNXPath: ERROR! Error is 0.

    5328 1208 12:04:11 683 PathConvertDosToDevice: ERROR!: Cannot create device path from ‘(null)’.

    Error code is : 0.

    5328 1208 12:04:11 684 GetNXPath: ERROR! Can’t get environment variable.

    5328 1208 12:04:11 684 GetNXPath: ERROR! Error is 0.

    18980 10248 12:04:17 103 GetNXPath: ERROR! Can’t get environment variable.

    18980 10248 12:04:17 104 GetNXPath: ERROR! Error is 0.

    18980 10248 12:04:17 104 PathConvertDosToDevice: ERROR!: Cannot create device path from ‘(null)’.

    Error code is : 0.

    18980 10248 12:04:17 105 GetNXPath: ERROR! Can’t get environment variable.

    18980 10248 12:04:17 105 GetNXPath: ERROR! Error is 0.

    2-10-08 12:04:11 686.183 NetworkProxy: Failed getting proxy settings.

    10056 13512 2022-10-08 12:04:11 686.183 Connection: WARNING! Disable proxy usage with missing hostname or port.

    10056 13512 2022-10-08 12:04:11 686.183 Connection: WARNING! Could not initialize the connector.

    10056 13512 2022-10-08 12:04:11 686.183 Connection: Connection at 0x055158e0 failed.

    10056 13512 2022-10-08 12:04:11 686.183 ClientSession: Runnable at 0x055158e0 caused the session at 0x0196dcb8 to fail.

    10056 13512 2022-10-08 12:04:11 686.183 ClientSession: Failing reason is ‘Could not initialize the connection, please verify your proxy settings.’.

    10056 13512 2022-10-08 12:04:11 694.179 ClientSession: Stopping session at 0x0196dcb8.

    10056 13512 2022-10-08 12:04:11 714.167 ClientSession: Destroying display client.

    Info: Slave server running with pid 18008.

    Info: Listening to slave connections on port 63915.

    10056 13512 2022-10-08 12:04:11 723.607 Connection: Stopping connection at 0x055158e0.

    10056 13512 2022-10-08 12:04:11 723.607 ClientDaemonConnector: Stopping the current connection.

    10056 13512 2022-10-08 12:04:11 723.607 Connection: Stopped connection at 0x055158e0.

    10056 13512 2022-10-08 12:04:11 735.193 ClientSession: Stopped session at 0x0196dcb8.

    Info: Slave server running with pid 5224.

    Info: Listening to slave connections on port 20819.

    10056 13512 2022-10-08 12:04:11 746.338 Main: Entering the GUI event loop.

    10056 13512 2022-10-08 12:04:17 081.917 ClientSession: Starting session at 0x0196dcb8.

    10056 13512 2022-10-08 12:04:17 081.917 ClientSession: Going to start session ‘C:\Users\DellUser\.nx\cache\d56d9a2b-6df2-4488-9f5d-c8c4c17fffe8.nxs’.

    10056 13512 2022-10-08 12:04:17 093.924 Connection: Finishing connection at 0x055158e0.

    10056 13512 2022-10-08 12:04:17 093.924 ClientDaemonConnector: Stopping the current connection.

    10056 13512 2022-10-08 12:04:17 093.924 Connection: Finished connection at 0x055158e0.

    10056 13512 2022-10-08 12:04:17 093.924 Connection: Initializing connection at 0x055158e0.

    10056 13512 2022-10-08 12:04:17 107.386 NetworkProxy: Failed getting proxy settings.

    10056 13512 2022-10-08 12:04:17 107.386 Connection: WARNING! Disable proxy usage with missing hostname or port.

    10056 13512 2022-10-08 12:04:17 107.386 Connection: WARNING! Could not initialize the connector.

    10056 13512 2022-10-08 12:04:17 107.386 Connection: Connection at 0x055158e0 failed.

    10056 13512 2022-10-08 12:04:17 107.386 ClientSession: Runnable at 0x055158e0 caused the session at 0x0196dcb8 to fail.

    10056 13512 2022-10-08 12:04:17 107.386 ClientSession: Failing reason is ‘Could not initialize the connection, please verify your proxy settings.’.

    10056 13512 2022-10-08 12:04:17 107.386 ClientSession: WARNING! Removing the old error dialog.

    10056 13512 2022-10-08 12:04:17 109.387 ClientSession: Stopping session at 0x0196dcb8.

    10056 13512 2022-10-08 12:04:17 111.386 ClientSession: Destroying display client.

    Info: Slave server running with pid 1436.

    Info: Listening to slave connections on port 42036.

    10056 13512 2022-10-08 12:04:17 127.173 Connection: Stopping connection at 0x055158e0.

    10056 13512 2022-10-08 12:04:17 127.173 ClientDaemonConnector: Stopping the current connection.

    10056 13512 2022-10-08 12:04:17 127.173 Connection: Stopped connection at 0x055158e0.

    10056 13512 2022-10-08 12:04:17 139.168 ClientSession: Stopped session at 0x0196dcb8.

     

    #42194
    Britgirl
    Participant

    The proxy is a NoMachine setting that you enable on the Player side (the machine you connect from), not the server side. You are enabling “Manual proxy configuration” but the message shows that “Failed getting proxy settings” which suggests there is nothing configured in the panel (see attached).

    Please show us what you have configured on the Player (open !M on the player, go to settings, select Player, select Security, enable Proxy and then select your preference. You must indicate to NoMachine the details of your proxy server here.)

    Attachments:
    #42198
    Britgirl
    Participant

    If you don’t wish to attach your screenshot of the Player settings (the Player on the device you are connecting from) you can send to forum[at]nomachine[dot]com. Thanks.

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