QuickSync encoding not working

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  • #33727
    AvatarWereCatf
    Participant

    Ubuntu 21.04, Intel UHD 600, NoMachine NX 7.6.2.

    Hardware-encoding and -decoding is working perfectly well in every other application, including e.g. ffmpeg, but NoMachine just simply refuses to make use of it. Applied the workaround in https://knowledgebase.nomachine.com/TR03S10162 but that did not fix anything. Both the user and nx have been added to both the video- and render-groups, but still no go.

    What the heck is wrong and how does one fix this?

    #33731
    Avatarfra81
    Moderator

    Please check this article. If it doesn’t help, please gather server side logs as explained here. You can send them to forum[at]nomachine[dot]com.

    #33740
    AvatarWereCatf
    Participant

    I take it that you completely missed when I said I have already verified in multiple ways that HW-encoding/-decoding is working fine in every other application. That article is of zero use here.

    #33817
    Avatarfra81
    Moderator

    Please send the logs as explained above. Can you show us the ffmpeg command that you used for encoding?

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