Remote desktop appears to hang

Forums / NoMachine Cloud Server Products / Remote desktop appears to hang

Viewing 2 posts - 1 through 2 (of 2 total)
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  • #2415
    Avatarethanee
    Participant

    Using the Web Portal, logging into the remote machine brings up the desktop which subsequently appears to hang.

    Logs from the server are tarred and attached. From nxhtd-error.log:

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] *** glibc detected *** /usr/NX/bin/nxwebclient.bin: free(): invalid next size (fast): 0x0000000000f07ea0 ***, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] ======= Backtrace: =========, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] /lib/x86_64-linux-gnu/libc.so.6(+0x7eb96)[0x7fadd9bbbb96], referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] /usr/NX/bin/nxwebclient.bin[0x423074], referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] /usr/NX/bin/nxwebclient.bin[0x402dad], referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] /usr/NX/bin/nxwebclient.bin[0x403906], referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] /lib/x86_64-linux-gnu/libc.so.6(__libc_start_main+0xed)[0x7fadd9b5e76d], referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] /usr/NX/bin/nxwebclient.bin(_ZNSt8ios_base4InitD1Ev+0x3a)[0x40250a], referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] ======= Memory map: ========, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 00400000-00433000 r-xp 00000000 ca:01 924335                             /usr/NX/bin/nxwebclient.bin, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 00533000-00534000 rw-p 00033000 ca:01 924335                             /usr/NX/bin/nxwebclient.bin, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 00534000-0053c000 rw-p 00000000 00:00 0 , referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 00f02000-00f23000 rw-p 00000000 00:00 0                                  [heap], referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd80c5000-7fadd80d1000 r-xp 00000000 ca:01 420519                     /lib/x86_64-linux-gnu/libnss_files-2.15.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd80d1000-7fadd82d0000 —p 0000c000 ca:01 420519                     /lib/x86_64-linux-gnu/libnss_files-2.15.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd82d0000-7fadd82d1000 r–p 0000b000 ca:01 420519                     /lib/x86_64-linux-gnu/libnss_files-2.15.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd82d1000-7fadd82d2000 rw-p 0000c000 ca:01 420519                     /lib/x86_64-linux-gnu/libnss_files-2.15.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd82d2000-7fadd82d3000 —p 00000000 00:00 0 , referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd82d3000-7fadd8ad3000 rwxp 00000000 00:00 0 , referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd8ad3000-7fadd8ad5000 r-xp 00000000 ca:01 420532                     /lib/x86_64-linux-gnu/libdl-2.15.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd8ad5000-7fadd8cd5000 —p, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17]  00002000 ca:01 420532                     /lib/x86_64-linux-gnu/libdl-2.15.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd8cd5000-7fadd8cd6000 r–p 00002000 ca:01 420532                     /lib/x86_64-linux-gnu/libdl-2.15.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd8cd6000-7fadd8cd7000 rw-p 00003000 ca:01 420532                     /lib/x86_64-linux-gnu/libdl-2.15.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd8cd7000-7fadd8e15000 r-xp 00000000 ca:01 924371                     /usr/NX/lib/libnxc.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd8e15000-7fadd8f14000 —p 0013e000 ca:01 924371                     /usr/NX/lib/libnxc.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd8f14000-7fadd8f24000 rw-p 0013d000 ca:01 924371                     /usr/NX/lib/libnxc.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd8f24000-7fadd8f3c000 r-xp 00000000 ca:01 420525                     /lib/x86_64-linux-gnu/libpthread-2.15.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd8f3c000-7fadd913b000 —p 00018000 ca:01 420525                     /lib/x86_64-linux-gnu/libpthread-2.15.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd913b000-7fadd913c000 r–p 00017000 ca:01 420525                     /lib/x86_64-linux-gnu/libpthread-2.15.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd913c000-7fadd913d000 rw-p 00018000 ca:01 420525                     /lib/x86_64-linux-gnu/libpthread-2.15.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd913d000-7fadd9141000 rw-p 00000000 00:00 0 , referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd9141000-7fadd9148000 r-xp 00000000 ca:01 420523                     /lib/x86_64-linux-gnu/librt-2.15.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd9148000-7fadd9347000 —p 00007000 ca:01 420523                     /lib/x86_64-linux-gnu/librt-2.15.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd9347000-7fadd9348000 r–p 00006000 ca:01 420523                     /lib/x86_64-linux-gnu/librt-2.15.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd9348000-7fadd9349000 rw-p 00007000 ca:01 420523                     /lib/x86_64-linux-gnu/librt-2.15.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd9349000-7fadd9374000 r-xp 00000000 ca:01 925059                     /usr/NX/lib/libssh.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd9374000-7fadd9473000 —p 0002b000 ca:01 925059                     /usr/NX/lib/libssh.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd9473000-7fadd9475000 rw-p 0002a000 ca:01 925059                     /usr/NX/lib/libssh.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd9475000-7fadd9524000 r-xp 00000000 ca:01 924360                     /usr/NX/lib/libpixman.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd9524000-7fadd9624000 —p 000af000 ca:01 924360                     /usr/NX/lib/libpixman.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd9624000-7fadd962b000 rw-p 000af000 ca:01 924360                     /usr/NX/lib/libpixman.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd962b000-7fadd9640000 r-xp 00000000 ca:01 395333                     /lib/x86_64-linux-gnu/libgcc_s.so.1, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd9640000-7fadd983f000 —p 00015000 ca:01 395333                     /lib/x86_64-linux-gnu/libgcc_s.so.1, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd983f000-7fadd9840000 r–p 00014000 ca:01 395333                     /lib/x86_64-linux-gnu/libgcc_s.so.1, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd9840000-7fadd9841000 rw-p 00015000 ca:01 395333                     /lib/x86_64-linux-gnu/libgcc_s.so.1, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd9841000-7fadd993c000 r-xp 00000000 ca:01 420527                     /lib/x86_64-linux-gnu/libm-2.15.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd993c000-7fadd9b3b000 —p 000fb000 ca:01 420527                     /lib/x86_64-linux-gnu/libm-2.15.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd9b3b000-7fadd9b3c000 r–p 000fa000 ca:01 420527                     /lib/x86_64-linux-gnu/libm-2.15.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd9b3c000-7fadd9b3d000 rw-p 000fb000 ca:01 420527                     /lib/x86_64-linux-gnu/libm-2.15.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd9b3d000-7fadd9cf2000 r-xp 00000000 ca:01 420514                     /lib/x86_64-linux-gnu/libc-2.15.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd9cf2000-7fadd9ef2000 —p 001b5000 ca:01 420514                     /lib/x86_64-linux-gnu/libc-2.15.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd9ef2000-7fadd9ef6000 r–p 001b5000 ca:01 420514                     /lib/x86_64-linux-gnu/libc-2.15.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd9ef6000-7fadd9ef8000 rw-p 001b9000 ca:01 420514                     /lib/x86_64-linux-gnu/libc-2.15.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd9ef8000-7fadd9efd000 rw-p 00000000 00:00 0 , referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd9efd000-7fadd9f13000 r-xp 00000000 ca:01 924362                     /usr/NX/lib/libz.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadd9f13000-7fadda013000 —p 00016000 ca:01 924362                     /usr/NX/lib/libz.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadda013000-7fadda014000 rw-p 00016000 ca:01 924362                     /usr/NX/lib/libz.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadda014000-7fadda076000 r-xp 00000000 ca:01 924364                     /usr/NX/lib/libssl.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadda076000-7fadda175000 —p 00062000 ca:01 924364                     /usr/NX/lib/libssl.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadda175000-7fadda17f000 rw-p 00061000 ca:01 924364                     /usr/NX/lib/libssl.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadda17f000-7fadda36b000 r-xp 00000000 ca:01 925032                     /usr/NX/lib/libcrypto.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadda36b000-7fadda46b000 —p 001ec000 ca:01 925032                     /usr/NX/lib/libcrypto.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadda46b000-7fadda498000 rw-p 001ec000 ca:01 925032                     /usr/NX/lib/libcrypto.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadda498000-7fadda49c000 rw-p 00000000 00:00 0 , referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadda49c000-7fadda5cb000 r-xp 00000000 ca:01 925043                     /usr/NX/lib/libnx.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadda5cb000-7fadda6ca000 —p 0012f000 ca:01 925043                     /usr/NX/lib/libnx.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadda6ca000-7fadda6d5000 rw-p 0012e000 ca:01 925043                     /usr/NX/lib/libnx.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadda6d5000-7fadda6e0000 rw-p 00000000 00:00 0 , referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadda6e0000-7fadda7ca000 r-xp 00000000 ca:01 925055                     /usr/NX/lib/libstdc++.so.6.0.17, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadda7ca000-7fadda8c9000 —p 000ea000 ca:01 925055                     /usr/NX/lib/libstdc++.so.6.0.17, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadda8c9000-7fadda8d0000 r–p 000e9000 ca:01 925055                     /usr/NX/lib/libstdc++.so.6.0.17, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadda8d0000-7fadda8d3000 rw-p 000f0000 ca:01 925055                     /usr/NX/lib/libstdc++.so.6.0.17, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadda8d3000-7fadda8e8000 rw-p 00000000 00:00 0 , referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadda8e8000-7fadda90a000 r-xp 00000000 ca:01 420528                     /lib/x86_64-linux-gnu/ld-2.15.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadda9a3000-7fadda9a9000 rw-p 00000000 00:00 0 , referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadda9bb000-7fadda9be000 rw-p 00000000 00:00 0 , referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fadda9be000-7faddaa03000 r-xp 00000000 ca:01 925056                     /usr/NX/lib/libnxcsl.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7faddaa03000-7faddab03000 —p 00045000 ca:01 925056                     /usr/NX/lib/libnxcsl.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7faddab03000-7faddab07000 rw-p 00045000 ca:01 925056                     /usr/NX/lib/libnxcsl.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7faddab07000-7faddab0a000 rw-p 00000000 00:00 0 , referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7faddab0a000-7faddab0b000 r–p 00022000 ca:01 420528                     /lib/x86_64-linux-gnu/ld-2.15.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7faddab0b000-7faddab0d000 rw-p 00023000 ca:01 420528                     /lib/x86_64-linux-gnu/ld-2.15.so, referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fffc5fe0000-7fffc6000000 rwxp 00000000 00:00 0                          [stack], referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fffc6000000-7fffc6001000 rw-p 00000000 00:00 0 , referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] 7fffc615b000-7fffc615c000 r-xp 00000000 00:00 0                          [vdso], referer: https://xx.xx.xx.xxx:4443/

    [Wed Feb 19 02:08:32 2014] [error] [client 172.31.10.17] ffffffffff600000-ffffffffff601000 r-xp 00000000 00:00 0                  [vsyscall], referer: https://xx.xx.xx.xxx:4443/

     

    #2546
    AvatarBritgirl
    Keymaster

    Hi ethanee, can you contact us via issues[at]nomachine.com? We’ve fixed this bug and have a webclient binary available for testing.

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