Remote user can interact with the desktop but can’t see any changes

Forums / NoMachine for Mac / Remote user can interact with the desktop but can’t see any changes

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  • #5797
    fusicocca
    Participant

    One of our colleagues is trying to work remotely through NoMachine and he was able to connect to our computer. The problem is that while I can see from my end that he’s opening and changing things on the desktop, meaning he can interact with the desktop, he can’t see any changes on his side. Any suggestions would be appreciated!

    Thank you!

     

    #5814
    fra81
    Moderator

    Can you tell us more about the versions of your operating systems and of the NoMachine software installed on client and server side?

    If you are running the last NoMachine version and still reproduce the issue, please gather a complete set of logs as explained in https://www.nomachine.com/AR07K00677. If you prefer, you can send logs to forum[at]nomachine[dot]co.

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Closed because the user did not provide further feedback. Please notify us if you confirm that it is resolved or open a new topic if you have the same problem.