Resolution does not change upon connecting

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Viewing 15 posts - 1 through 15 (of 16 total)
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  • #14394
    NetForce1
    Participant

    When I try to connect to Ubuntu 16.04 from a Macbook, the server resolution is not changed to match the client resolution. I tried to specify several specific resolutions, but that doesn’t work either. It just keeps on the resolution of the physical screen.

    Output of xrandr -q:

    Screen 0: minimum 320 x 200, current 5760 x 2160, maximum 16384 x 16384
    DisplayPort-0 connected primary 3840×2160+0+0 (normal left inverted right x axis y axis) 597mm x 336mm
    3840×2160 60.00*+ 29.98
    2560×1440 59.95
    1920×1200 59.88
    1920×1080 60.00 50.00 59.94 24.00 23.98
    1920x1080i 60.00 50.00 59.94
    1600×1200 60.00
    1680×1050 59.95
    1280×1024 75.02 60.02
    1280×800 59.81
    1152×864 75.00
    1280×720 60.00 50.00 59.94
    1024×768 75.08 60.00
    800×600 75.00 60.32
    720×576 50.00
    720x576i 50.00
    720×480 60.00 59.94
    720x480i 60.00 59.94
    640×480 75.00 60.00 59.94
    720×400 70.08
    DisplayPort-1 disconnected (normal left inverted right x axis y axis)
    DisplayPort-2 connected 1920×1080+3840+0 (normal left inverted right x axis y axis) 525mm x 298mm
    1920×1080 60.00*+
    1680×1050 59.88
    1280×1024 75.02 60.02
    1440×900 74.98 59.90
    1280×960 60.00
    1152×864 75.00
    1024×768 75.08 70.07 60.00
    832×624 74.55
    800×600 72.19 75.00 60.32 56.25
    640×480 75.00 72.81 66.67 60.00
    720×400 70.08
    DisplayPort-3 disconnected (normal left inverted right x axis y axis)

    #14400
    Britgirl
    Keymaster

    Can you confirm that this list is from the server side? Can you tell us the client-side resolution?

    #14407
    NetForce1
    Participant

    This list indeed is from the server side. Client resolution is 1440×900, I also tried specifying custom resolution 1920×1080 and 1280×720 but those don’t work either.

    #14410
    bucu
    Contributor

    Hello,

    to investigate further we would need you to reproduce the problem, collect logs from both sides and send them to forum[at]nomachine[dot]com.

    You can find instructions about debug and collecting logs here: https://www.nomachine.com/DT07M00098

    • This reply was modified 4 years, 9 months ago by bucu.
    #14413
    NetForce1
    Participant

    I just sent the log files to the mentioned address. Thanks!

    #14420
    bucu
    Contributor

    Can you confirm that you are using the newest (5.2.21) version on both sides? If no, please ugrade and then try to reproduce the problem.
    If that won’t help, you can try and select the specific display you want to resize. You can do it with the “Change monitor” button in the Display menu, or with the keystroke Ctrl+Alt+<monitor id>.
    If none of the above helps are you willing to use a debug package, so that we can gather more logs?

    #14427
    fermulator
    Participant

    Just as an additional datapoint, my system too experiences the lack of functionality described here.

    I had to write an xrandr wrapper script to run upon connection as a workaround. (which is not ideal of course)

    #14421
    NetForce1
    Participant

    I realized that the .nx-directory I sent was from the server side. I just sent an e-mail containing the directory from the client side.

    Both sides are running 5.2.21. Selecting the specific display didn’t help (I actually tried that already). Of course I would be willing to use a debug package.

    #14437
    Britgirl
    Keymaster

    @NetForce, we got both sets of logs. Thanks! If we need to send you a debug package for the Ubuntu side, can you tell us whether it’s 32 or 64bit please?

    #14454
    NetForce1
    Participant

    I’m running 64bit

    #14469
    fermulator
    Participant

    A bit of testing on a server with dual physical monitors:

    *  connecting from a client with dual monitors, different resolution, the system DOES NOT fix the resolution

    * connecting from a client with single monitor, different resolution, the system DOES fix the resolution

     

    So it could be specific to dual monitor –> dual monitor?

    #14488
    NetForce1
    Participant

    The client I’m connecting from is a Macbook without an external monitor attached. So to me, it doesn’t seem specific to dual -> dual

    #14490
    NetForce1
    Participant

    I just rebooted the server machine, and now I can change the resolution using the display options. But it still doesn’t work on connecting. So after connecting I have to change it twice to actually have the resolution I am after.

    #14501
    Britgirl
    Keymaster

    can you both check your inboxes please?

    #15532
    Britgirl
    Keymaster

    Just so that users can track this issue.  Please follow the link for the TR we opened here: https://www.nomachine.com/TR06O07898.

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