Runtime error during installation Windows 10

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Viewing 15 posts - 1 through 15 (of 22 total)
  • Author
    Posts
  • #10261
    sirthomasii
    Participant

    Please help I am trying to install NoMachine and receive this error on installation.

    runtime error (at 61:507) Out of Range

    image attached

    Thanks in advance.

    Attachments:
    #10298
    Britgirl
    Keymaster

    I believe you have also submitted a Report Issue. Please select one channel for this issue. I will write here what the team already requested.

    In order to investigate this issue, we would need installation logs.  They are placed in the AppData folder under the user’s home, e.g.:

    C:\Users\USER_NAME\AppData\Local\Temp\Setup Log 2016-02-2…..

    #10498
    david2611
    Participant

    I have also just received this error when installing on a Windows 8.1 machine. I am attempting to install NoMachine 5.1.9_7.

    I believe I have attached the installation logs you were talking about previously that you said you would need in order to investigate the issue.

    Can you offer any advice as to how I should proceed or direct me where I should look next?

     

    Thanks in advance.

     

    #10548
    zaq
    Contributor

    Hello,

    We have prepared a debug package and can send you the link.

    Please send logs from the installation, even when everything will be ok:

    forum[at]nomachine[dot]com

    #10856
    Spart
    Participant

    I’m encountering the same error during an install on XP. After clicking ‘Next’ the error dialog window pops up as per the OP’s screenshot, and upon clicking ‘OK’ it cancels the setup process with a screen saying:

    Warning
    Updating to a different server type not supported

    With the only buttons as ‘Back’ and ‘Cancel’

    Using NoMachine v5.1.9_7 (free)

    It successfully installed on my Windows 8.1 machine, but I needed it to be installed on my XP machine.

    #10950
    Britgirl
    Keymaster

    Just following up. Did you both check your inboxes?

    #10976
    Spart
    Participant

    @Britgirl. Checked, but I don’t see anything new from NoMachine in either the Inbox or Spam. Was there something sent?

    #10984
    Britgirl
    Keymaster

    Yes. But I will send it again. Write to forum[at]nomachine[dot]com and we can also send it to you that way.

    #11034
    Britgirl
    Keymaster

    @Spart, thanks for sending in the logs. We can confirm that the bug reported in 5.1.9 is fixed in the latest version, so everyone please update their software to 5.1.2x.

    #11067
    samikbagchi
    Participant

    Hello,

    I’m trying to install NoMachine 5.1.24 on my windows 7 enterprise and having similar problem i.e. runtime error (at 61:554).

     

    #11082
    Britgirl
    Keymaster

    @samikbaqchi we’ll need the installation logs. They are placed in the AppData folder under the user’s home, e.g.:

    C:\Users\USER_NAME\AppData\Local\Temp\Setup Log 2016-04-2…..

     

    Send them to forum[at]nomachine [dot] com

    #11128
    Spart
    Participant

    The issue wasn’t fixed for me on XP using the latest version suggested (5.1.22_7). Upon clicking ‘Next’ the error dialog ‘Runtime Error (at 61:554): Out of Range.’ continues to appear and prevents installation. I’ll be sending the new install log via email in a bit, in case it helps.

    Is there a reason this particular error might occur?

    #11208
    Britgirl
    Keymaster

    We’re not sure. The reason is not what we originally thought, so we need to send you a new debug package. Check your inbox.

    #11220
    samikbagchi
    Participant

    @Britgirl,

     

    Please find the attached installation logs. I tried different Hope you’ll help me install NoMachine.

     

    Thank you

    Samik

    #11369
    davecoates
    Participant

    I also get a runtime error just after clicking Next. Windows 10 Home. Latest updates installed.

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