September 12, 2022 at 22:13 #40102
The TR described here is not solved: https://www.nomachine.com/TR02S10068
NoMachine version 7.10.1 free version.
Mac guest (10.15.7), linux host OpenSUSE Tumbleweed 5.19.8-1.1 Gnome 42.
Also happens with iOS 15 guest and linux host. Linux guest with linux host is not affected.September 14, 2022 at 07:37 #40124BilbotineParticipant
To make sure this is the same issue, can you please send us server logs to forum[at]nomachine[dot]com, making sure to reference the topic in subject ?
If needed, here’s the procedure to collect NoMachine logs: https://knowledgebase.nomachine.com/DT11R00181
PS: if you tried to attach logs or a screenshot in your post, it unfortunately failed – you can share them by e-mail.September 17, 2022 at 21:14 #40181October 2, 2022 at 00:43 #40483
Hi, any new information?October 3, 2022 at 17:12 #40520
Sorry for the delay. Server logs show that whatever problem is there occurs before the session starts. However, the logs also show that debug level in node.cfg wasn’t enabled and this would be useful in order to be able to comment more specifically. Could you run
sudo /etc/NX/nxserver --debug --enable alland restart? The the nx* log entries from journalctl would be useful as well. Please see section “Logging to syslog” of the document here: https://kb.nomachine.com/DT11R00182#1 on how to extract that file.October 11, 2022 at 10:14 #40703
Hi, we got your last message about enabling logs. We’ll wait for you to submit them.
You also mentioned you had some issues with automatic updates i.e NoMachine didn’t auto-update or show info about latest update, and you had to manually check the update? And subsequently the update process would fail when downloading?
Logs about manual installation can be found in the /var/log which on Linux is usr/NX/var/log/ and on Mac it’s /Library/Applications Support/NoMachine/var/log. We’d need to see the nxinstall.log and nxupdate.log.
Logs about updating via the GUI are in $HOME/.nx directory. To collect those you need to enable “Don’t delete logs on exit” in “Player Preferences” -> “Privacy” and then reproduce the error. If you reproduce it, submit the the entire /Users/
To properly collect those logs you can take a look on this article https://www.nomachine.com/DT04M00076#6.
October 11, 2022 at 17:30 #40708
Hi, I just realized the files were never attached to the email I sent at forum[at]nomachine[dot]com
The logs are over 390 MB uncompressed, 24 MB compressed, can you open Apple MailDrop? Can you open 7zip files instead? Those are around 13 MB in size.October 25, 2022 at 20:36 #40959
I sent the logs yesterday.
CheersOctober 26, 2022 at 09:09 #40977
Where did you send them to? We have not received any logs. Can you send us a link to download them maybe?November 7, 2022 at 12:18 #41313
Hi, logs show that it’s an issue that we have also reproduced in our labs and are currently working on. For the moment, the only workaround available is to disable Wayland and use x.org.
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