Session stuck on connection

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  • #5653
    Avatarsnejok
    Participant

    Hello, dear NoMachine!

    I catched session stuck (see https://www.nomachine.com/forums/topic/clicking-on-spinning-animation-closes-nxplayer-window#post-5468)

    Server: nomachine-enterprise-server-evaluation_4.3.30_2_x86_64.rpm

    Client: nomachine-enterprise-client_4.1.29_5_i686.rpm

    Logs from server, node and client: https://cloud.mail.ru/public/b411ff5d056b/alllogs.tar

     

    #5662
    AvatarBritgirl
    Keymaster

    Snejok, you should update the client. Are you able to reproduce it using the latest version on the client side?

    #5696
    Avatarsnejok
    Participant

    Hello,

    I catched long connection time (but successful connection). Check the logs, please.

    client: nomachine-enterprise-client_4.3.30_1_i686.rpm

     

    https://cloud.mail.ru/public/bf26e8c4f717/logs.tar

    #5715
    AvatarBritgirl
    Keymaster

    Snejok, please be patient. To go through the logs will take some time. Can I suggest something though? For large environments the traditional support channel is probably better. If you have a customer ID, log in and open your support ticket in the support enquiries section.

    #6202
    AvatarBritgirl
    Keymaster

    Please update the software to 4.4.6. A new topic can be opened if necessary.

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