Session suddenly close

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  • #30255
    Avatarshayit
    Participant

    Hi,

    One of our users suddenly the session was closed – here is the logs

    2020-11-08 08:33:12 723.710  5816 NXSERVER Received data from NX Node: ‘NX> 1014 Session status: connected\n’
    2020-11-08 12:01:43 026.818  5816 NXSERVER Received data from NX Node: ‘NX> 1010 Session status: disconnecting\n’
    2020-11-08 12:01:48 055.624  5816 NXSERVER Received data from NX Node: ‘NX> 1021 Session disconnected\n’
    2020-11-08 12:01:50 674.747  5816 NXSERVER Received data from NX Node: ‘NX> 1014 Session status: connected\n’
    2020-11-08 12:47:34 564.326  5816 NXSERVER Received data from NX Node: ‘NX> 1010 Session status: disconnecting\n’
    2020-11-08 12:47:41 355.118  5816 NXSERVER Received data from NX Node: ‘NX> 1014 Session status: connected\n’
    2020-11-08 14:16:16 462.264  5816 NXSERVER Received data from NX Node: ‘NX> 1010 Session status: disconnecting\n’
    2020-11-08 14:16:16 463.189  5816 NXSERVER Received data from NX Node: ‘NX> 1021 Session disconnected\n’
    2020-11-08 14:32:58 255.798  5816 NXSERVER Received data from NX Node: ‘NX> 1014 Session status: connected\n’
    2020-11-08 15:27:36 196.209  5816 NXSERVER Received data from NX Node: ‘NX> 1010 Session status: disconnecting\n’
    2020-11-08 15:27:41 229.155  5816 NXSERVER Received data from NX Node: ‘NX> 1021 Session disconnected\n’
    2020-11-08 15:27:42 924.090  5816 NXSERVER Received data from NX Node: ‘NX> 1014 Session status: connected\n’
    2020-11-08 16:26:23 311.595  5816 NXSERVER Received data from NX Node: ‘NX> 1010 Session status: disconnecting\n’
    2020-11-08 16:26:23 351.767  5816 NXSERVER Received data from NX Node: ‘NX> 1021 Session disconnected\n’
    2020-11-08 16:26:25 768.608  5816 NXSERVER Received data from NX Node: ‘NX> 1014 Session status: connected\n’
    2020-11-08 16:32:55 836.182  5816 NXSERVER ERROR! Node did not ping since 120 seconds. Terminating session.

    Any can explain to me why it happend?

    Version 6.11.2

    #30296
    AvatarBritgirl
    Keymaster

    Explaining why a session was suddenly closed requires a proper investigation based on logs and a backtrace.

    You haven’t said what distro and version it is (I’m assuming Linux on the server), what the user was doing when the session suddenly closed, what the user was connecting from and so on.  Is this connecting to a free NoMachine installation or a Terminal Server?

    Logs can be found by following these instructions.
    https://www.nomachine.com/AR10K00697

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