Shared disks do not mount, both local and remote

Forums / NoMachine Terminal Server Products / Shared disks do not mount, both local and remote

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #9133
    Avatartangbotu
    Participant

    When I connect remote/local disk, the connection status icon just keeps on circulating, and the mount never establishes.

    Server: Virtual Desktop on NoMachine Workstation Subscription 5.0.47 on Debian 8.2

    I’m connecting from Mac OSX 10.10.5 using NoMachine Enterprise Client 5.0.47

    #9167
    Avatartangbotu
    Participant

    Hi,

    I found more information on this problem:

    I replaced my local Enterprise Client with NoMachine Mac, but the problem stays the same.

    Another user was able to mount his disk to the same Workstation server without any problem. He’s using the NoMachine Windows version.

    I’m out of idea what to try next. Could anyone please give some suggestion where the problem may be?

    Thanks!

     

     

    #9176
    Avatarfrog
    Participant

    Hi, we are unable to reproduce the problem even when replicating your environment. If you are able to, we would like some more information, but you will need to download some debug libraries. Let us know if this is ok and we’ll contact you privately.

    #9178
    Avatartangbotu
    Participant

    Yes, I would like to proceed with troubleshooting. Please contact me directly. Thanks.

    #9205
    Avatarfrog
    Participant

    We received and looked at the logs you sent, however these logs are from a session which isn’t affected by the problem. You also wrote that problem does not occur in new virtual sessions. If you encounter this problem again, please follow instructions that we sent to you. After this contact us and send logs from problematic session. Thanks.

Viewing 5 posts - 1 through 5 (of 5 total)

Closed because the user did not provide further feedback. Please notify us if you confirm that it is resolved or open a new topic if you have the same problem.