Sys tray icon not showing in Windows Server 2016

Forums / NoMachine for Windows / Sys tray icon not showing in Windows Server 2016

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #16565
    n8v8r
    Participant

    Hi,

    the NM icon is not showing in the sys tray in Windows Server 2016. In the settings “show which icons appear on the taskbar” it is not listed either. Seems like a bug.

    #16600
    kroy
    Contributor

    We weren’t be able to reproduce the problem. NoMachine icon should be visible on system tray on Windows Server 2016. Did you restart machine after installing NoMachine? Does your username or hostname contain ASCII characters?

    If the problem still appears please enable debug, restart nxserver and send server (which are located: %PROGRAMDATA%/NoMachine/var/log) and client (%USERPROFILE%\.nx) logs to forum[at]nomachine[dot]com. Instructions about debug and collecting logs you can find there: https://www.nomachine.com/DT07M00098.

    #16610
    n8v8r
    Participant

    Thanks for the feedback. Machine been restarted and everything. Enclosed a screenshot of the settings for icons to show in the tray, NX is not not amongst those.

    Will be collecting/sending the logs

    #16611
    n8v8r
    Participant

    No ASCII characters

    #16649
    Britgirl
    Keymaster

    Whatever screenshot you wanted to attach, it didn’t attach. Please submit directly to forum[at]nomachine[dot]com along with the logs. Thanks!

    #16661
    n8v8r
    Participant

    I did send the logs already.

    #16665
    Britgirl
    Keymaster

    Logs received thanks!

    #17220
    Britgirl
    Keymaster

    We are still waiting for more information from you (I sent you a direct email, maybe you didn’t get it?) If you are still having the same problem can you send us the requested info?

    The content was:

    Some logs are still missing. Maybe there is a problem with permissions in accessing logs directory?

    Can you try to look in:

    C:\ProgramData\NoMachine\var\log\node

    #17767
    Britgirl
    Keymaster

    Since the last exchange, a new version has been released, so we recommend you update the software and open a new topic if the problem persists.

Viewing 9 posts - 1 through 9 (of 9 total)

Closed because the user did not provide further feedback. Please notify us if you confirm that it is resolved or open a new topic if you have the same problem.